My Gallery, My Music, and Mirror on Display
Sent from my DROID RAZR using DroidForums
11/11/11 at 11:11:11 am. Blew the big bucks on buying a new Verizon Motorola RAZR, RAZR Lapdock 100, Media Dock, Mobile Dock, etc etc.
Very very pleased with with this phone until last Friday, when for the first time, docked it to the RAZR Lapdock 100 all. It worked great while there.
After removing it from the Lapdock 100, The notifcation 'Connected to HDMI Cable' constantly appears, following by an insistance to select one of Dock Types: My Gallery, My Music or Mirrior on Display. If were just annoying, and a work-around was possible, that would not be so bad.
However, because the phone 'thinks' it is in an HDMI connected mode, many normal phone functions and custom applications no longer work. No answering of calls, no screen image in camera mode and no sounds in any multimedia mode (Video, Music, and Games). All attempts with Verizon technical support AND Motorola Technical support failed to remedy this, including power off reboots, storage reformatting and factory resets.
Worse. Neither Verizon nor Motorola technical support acknowledge this to be a known issue (despite hundreds of other users reporting to forums such as this one the IDENTICAL symptoms & problems just described.
What Next? Fortunately, I bought the replacment insurance (30% greater cost than for previous Motorola Droid Phones) But UNfortunately, will most likely receive someone else's re-furbished problem phone instead of another brand new $700 phone amd with no assurances that this issue will not occur again.
Advice: If this has happened you too, do what I am doing. Send email to as many Tech Mag/Reviewers as you can find. Unless there is enough publicity about this or an admission by Motorola that they are attending to resolving this issue, the GET IT FIXED campaign should not end.
Surprisingly the Factory Reset and Re-Formatting External and Internal Storage did not work either. From the intial state after factory reset, phone allows normal setup of accounts and apps just fine. But within a few minutes the bogus notification re-appears and auto-opens the Dock Type Selection Menu (3-Choices: My Gallery, My Music and Mirror on display). "None" is not a choice. Selecting any of the others, does nothing more than force a fixed screen for the type selected rather than one of the normal 5 home screens.
While in this mode, many phone features and applications no longer function properly (App Killer works but to no avail) No Lock is totally ignored, requiring password EVERY time screen timesout. Incoming calls are not announced. Although camera will take a picture, no preview is available. Sounds only work for minutes at a time when the 'Connected to HDMI cable' or 'Select Dock Type" issue messages is not being displayed. No speaker sounds at all when those issue messages are displayed.
I have utilized all 3 physical HDMI dock types (Media Control Dock, Mobile Dock, and Lapdock 100) to 'wiggle' connectors in, then out, both in power up and powered down modes with hope the phone would sense the disconnnect and return to normal.
Outbound calls can be made and other applications appear to work OK.
How about this...have you flashed the Fastboot ROM onto it yet? I mean at this point it's pretty screwed up so the risk versus the potential reward may be worthwhile.
Last edited by FoxKat; 01-16-2012 at 07:23 PM.