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Thread: Phone locked after too many incorrect PINs - Google account not signing in...Help?

  1. Junior Droid
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    #1

    Phone locked after too many incorrect PINs - Google account not signing in...Help?

    Alright, so here's the story. My buddy took my phone and tried to guess the passcode lock. Long story short, he entered incorrect PINs too many times and the phone is now locked. It says to sign in with my google account to unlock the phone. I enter my email and password. And it's saying I entered it wrong. I've made sure that the email and password I'm putting in are right, and there NO way someone changed my password on my google account. No capslock, nothing that shouldn't be there. I've rebooted the phone a few times, and tried everything I can think of.

    What can I do?
  2. Master Droid
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    OUCH!!!! this happened to me too......I hate to tell you but.....factory reset time....

    Sent from my Chuck Norris approved Droid RAZR
  3. Junior Droid
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    #3
    Quote Originally Posted by Wopback View Post
    OUCH!!!! this happened to me too......I hate to tell you but.....factory reset time....

    Sent from my Chuck Norris approved Droid RAZR
    And how do I do that?
    Luckily I did backed up my phone just a couple days ago on my computer, so I hopefully shouldn't lose too much stuff.....:/
  4. Master Droid
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    My bad.....I just thoroughly read it, so your phone is locked? Or email? If its phone, I'm sorry buddy don't know....call tech support

    Sent from my Chuck Norris approved Droid RAZR
  5. Junior Droid
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    Quote Originally Posted by Wopback View Post
    My bad.....I just thoroughly read it, so your phone is locked? Or email? If its phone, I'm sorry buddy don't know....call tech support

    Sent from my Chuck Norris approved Droid RAZR
    The phone is locked because of too many incorrect PINs entered. So it's asking me to sign in with my google account. However when I enter my email and password it's saying it's incorrect..
  6. Administrator
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    #6
    Your best bet is to take it in to Verizon.


  7. Droid Sensei
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    He can't access stock recovery like on other phones to do a data wipe? I don't know much about the RAZT

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    -Brad
  8. Junior Droid
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    #8
    Thanks for the replies everyone.

    I got it working. I ended up just resetting my google password from my computer, then rebooted my phone, entered my new password and it seemed to work. So either google screwed up, or I'm an idiot and was entering the wrong password all along....Whichever it is, I'm just happy my phone is working again
    wicked likes this.
  9. Administrator
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    Glad you got it sorted out.


  10. Droid Ninja
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    Thanks for posting the solution. Hopefully no one else has the problem but if they do at least now they have something to try.

    I think your buddy should buy you dinner for putting you through this.
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