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Thread: Quick question

  1. Droid
    solohikr's Avatar
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    77930
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    Jun 2010
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    SE Tennessee
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    Phone
    Droid Razr
    #1

    Quick question

    I have a Droid Razr (original) since it came out, I broke it and filed a claim with asurion. I read somewhere else, can not rember where, that said asurion was out of original razr's.
    The question is to anyone that has filed a claim with the Droid Razr, what did asurion send you as a replacement phone?


    for the record:

    got the same phone, and it didn't work out of the box, waiting on another replacement
    Last edited by solohikr; 04-02-2013 at 12:55 PM. Reason: sp
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  3. Droid
    CitySlaka's Avatar
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    incredible
    #2
    They send a refurbished price of junk. And good luck getting a replacement if you get one that's messed up, I filled a claim 3 weeks ago and its already falling apart and they want to make me pay another 100 bucks to fix their **** up.
  4. Droid Jedi
    lloydstrans's Avatar
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    droid MAXX
    #3
    They will send you a razr first, when they are out of stock of razr's then you would receive a razr maxx. Just because they were out of them several weeks ago does not mean they're out of them currently. Yes you'll get a refurbished unit. This late in the cycle you'll get someone's problem child. Good luck.

    "stroped" of my razr maxx, poo.
  5. Senior Droid
    fireman00's Avatar
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    140261
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    Phone
    Razr MAXX
    #4
    won't help you know but check with if your home owner's insurance has a "home computer policy" clause which costs 20 bucks a year and thankfully covers smartphones because I CRUSHED my Razr Maxx in the rear hatch of my SUV. I filed a claim, sent them a picture of the crushed phone and a receipt for the new phone. I got a check for the replacement value minus a 50 dollar deductible within 3 days.
  6. Senior Droid
    obxsalvo's Avatar
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    Phone
    RAZR & DROID 1
    #5
    In the pass when I have gotten phones replaced through them each replacement phone came with a warranty and I had to use it once or twice. Only one time did they say that after a month the off/on switch spring failed was "ware and tear" and also tried to say abuse. They sent another phone and told me they would look at returning phone and if they think I abused it would charge my credit card x amount of money. ( never did ) I would have never allow that to be charged to my card without a dispute. So point here is they will sometimes sent out a replacement for the replacement without any whining and sometime not. Just stand your ground if your right.
    Quote Originally Posted by CitySlaka View Post
    They send a refurbished price of junk. And good luck getting a replacement if you get one that's messed up, I filled a claim 3 weeks ago and its already falling apart and they want to make me pay another 100 bucks to fix their **** up.
    Last edited by obxsalvo; 04-06-2013 at 08:47 AM.

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