Jelly Bean was forced to my Droid Razr this morning. The phone was plugged in to the charger and fully charged (I was still in bed when I saw the notification). So Jelly Bean started downloading...I fell back asleep knowing update would take a little time. When I woke up the phone was powered down and provided no response to the power button.
I went to the local Verizon store and was told I have only two options. They can send me a replacement which will not be here until Tues (It's Sat morning), or I can pay full retail for a new phone (Bet those Jackwagons would like that). So I had the store put me on the phone with what I thought was Customer Retention, but it was nothing more than the worthless Customer Service department. At first they told me they could offer me an early upgrade, but then came back and said they could not do that. They also told me that if they had offered an early upgrade then it would have been mailed to me and not something I could pick up in the store.
I have been a customer with Verizon for 10 years and depending on whether I had an air card or not, my bill has always run between $100 and $150 a month. I will try and get in touch with Customer Retention on Monday, but the local store told me that "Verizon doesn't care about Customer Retention...We don't have that department anymore". Ok, so they did not say the first part of that out loud, but if they truly don't have a customer retention department any more then that is exactly what they are telling me. For them to think that going without a phone for four days is an acceptable answer for something that is not my fault is just wrong. They claim their "hands are tied" because it happened on Saturday. I guess no one around Verizon has authority to care about or make smart decisions regarding customer service. I will be looking at Sprint, AT&T, or even Cricket if Verizon doesn't make an effort to fix this.
Anyway, my phone would not do anything with the power and down volume or any other combination of keys. Plugging in to a charger does nothing either. I do get the white light of death when plugging in to USB cable to computer.
Anyone having similar issues with Jelly Bean, or have any suggestions for getting phone to power back up?