Droid Razr Screen Cracked and Unusable, Need To Retrieve Information

[cmarkus123]

Hello everyone,

A few weeks ago my Motorola Droid Razr was stepped on and the screen was cracked. It worked for a few days after it happened but it finally decided to completely stop working. The actual display is cracked underneath the glass, so I'm pretty sure it is also not responsive to touches either. I have many pictures on it (on the internal memory) that I am hoping to recover, but I haven't been able to figure out how. When I plug it into my laptop (Windows 7 but also have access to Mac with 10.5 Leopard), three devices show up in My Computer: 'CD Drive (G) MotoCast' and two Removable Disks (H and I). When I click on either of the two Removable Disks, I get the message "Please insert a disk into Removable Disk (x)" I'm not quite sure what exactly this means for my chances of recovering the data, but if anyone could steer me in the right direction on how I might go about recovering the pictures and such it would be great

[FoxKat]

Actually, if the "display" glass is cracked, but the front "digitizer" glass is still intact, you may be able to use HDMI output to a monitor and have complete touch screen control. Connecting to a computer should give you file transfer capability, but I don't understand why it's asking you to insert a card, since the cards are already there. The Internal SD Card is hard-soldered to the board, and the External SD Card is the one in the slot on the side of the phone.

Sent from my A210 using Tapatalk HD

[cmarkus123]

Actually, if the "display" glass is cracked, but the front "digitizer" glass is still intact, you may be able to use HDMI output to a monitor and have complete touch screen control. Connecting to a computer should give you file transfer capability, but I don't understand why it's asking you to insert a card, since the cards are already there. The Internal SD Card is hard-soldered to the board, and the External SD Card is the one in the slot on the side of the phone.

Sent from my A210 using Tapatalk HD

Thank you for your reply FoxKat. Yes unfortunately both the glass digitizer (the external glass you touch I'm assuming you're referring to) and the display underneath are cracked. I actually did attempt using an HDMI to see if I could get anything but didn't have any luck with that. And yes I'm curious about that too I can't figure out why it's asking to insert them when it is already detecting them

[tapenick]

I'm in the exact same boat! I have a Droid Razr with a damaged display (the glass didn’t crack, the digitizer behind it did) that I’d like to get the pictures, etc off of. I plugged it in to the USB port of a computer, but cannot access the data. Drives E: (MotoCast), F:, and G: show up... E: shows the MotoCast install files and F:/G: say "Please insert a disk". I’m not sure if it’s because the phone isn’t unlocked? Any suggestions appreciated.

[Miklb58]

I'm no expert, but I dropped my phone and cracked the front glass (digitizer?). The damage was mostly in the lower left quadrant. No visible damage to the LCD. Right afterwards, I discovered that if I pinch the phone on the top left corner, the phone would immediately shut off dead. I bought a non working phone off eBay and replaced the screen and all is good.
My point here is that breaks in the screen (glass or LCD) can apparently cause some short circuit I guess. Maybe your data is all in there and retrievable if the screen were fixed....??
Just a thought...