Two days ago my camera app stopped working. The icon is there, but when you press it, it re-displays the home screen. Tech Support tried everything, including safe mode, re-boot and finally the re-init. Of course I spend the evening trying to locate contacts I lost, apps that no longer have my data in it and re-entering emails. I understand that this is a reported problem and may be fixed. If not I will get another phone (refurbished Razr) and have to start all over again. Maddening!
As a former software engineer, I do not understand why there is not a more user friendly app to back everyhting up prior to these support issues. what good it is to have third party apps if they are going to get wiped clean whenever. This is my second Razr, the first one quit working after two months of light use.