DroidForums.net is the original Verizon Android Forum! Registered Users do not see these ads. Please Register - It's Free!
Page 1 of 2 12 LastLast
Results 1 to 10 of 14

Thread: Motorola account required

  1. Junior Droid
    silverdolphin022375's Avatar
    Member #
    104836
    Join Date
    Aug 2010
    Location
    New York
    Posts
    5
    Phone
    RAZR MAXX
    #1

    Motorola account required

    I need help on figuring this out...

    Every time I go to System Updates, I receive the following message:

    Motorola account required

    "System updates" is not available without a Motorola service account.

    Would you like to set up an account now?

    When I click on setup, the phone states it is Communicating with server. Please wait.

    My issue is the phone states loading to communicate to the server, but it never finishes. It could actually stay there for hours and nothing else happens.

    Any help?

    Thanks before hand!
  2.  
     
     
     
  3. Rescue Squad
    Sydman's Avatar
    Member #
    90551
    Join Date
    Jul 2010
    Location
    Austin, Tx
    Posts
    3,406
    Liked
    698 times
    Phone
    Nexus 5
    Premium Member
    #2
    Are you signed into a Google account on the phone? If you are not and you do you should stop getting that error.
  4. Master Droid
    DunDun's Avatar
    Member #
    225531
    Join Date
    Sep 2011
    Posts
    272
    Liked
    5 times
    Phone
    Droid Bionic
    #3
    Mine does this also, it started after I installed auto cheesecake.

    Sent from my awesome, "rooted", artificially intelligent device using Tapatalk 2
    Droid Bionic/98.72.22XT875/JellyBelly4.1.2 ROOTED!!!
  5. Junior Droid
    silverdolphin022375's Avatar
    Member #
    104836
    Join Date
    Aug 2010
    Location
    New York
    Posts
    5
    Phone
    RAZR MAXX
    #4
    Quote Originally Posted by Sydman View Post
    Are you signed into a Google account on the phone? If you are not and you do you should stop getting that error.
    Yes, I'm singed into Google... No problems with receiving or sending e-mails from my gmail account so far.
  6. Rescue Squad
    Sydman's Avatar
    Member #
    90551
    Join Date
    Jul 2010
    Location
    Austin, Tx
    Posts
    3,406
    Liked
    698 times
    Phone
    Nexus 5
    Premium Member
    #5
    Quote Originally Posted by DunDun View Post
    Mine does this also, it started after I installed auto cheesecake.

    Sent from my awesome, "rooted", artificially intelligent device using Tapatalk 2
    If you are using Cheesecake and getting this error it means your phone is pointing at the wrong server.
  7. Rescue Squad
    Sydman's Avatar
    Member #
    90551
    Join Date
    Jul 2010
    Location
    Austin, Tx
    Posts
    3,406
    Liked
    698 times
    Phone
    Nexus 5
    Premium Member
    #6
    Quote Originally Posted by silverdolphin022375 View Post
    Yes, I'm singed into Google... No problems with receiving or sending e-mails from my gmail account so far.
    Forgot to say welcome to the forums, see you have been a member since 2010 but this is your first post.

    Have you frozen, deleted, or renamed any apps? Is your phone rooted?
  8. Junior Droid
    silverdolphin022375's Avatar
    Member #
    104836
    Join Date
    Aug 2010
    Location
    New York
    Posts
    5
    Phone
    RAZR MAXX
    #7
    Quote Originally Posted by Sydman View Post
    Forgot to say welcome to the forums, see you have been a member since 2010 but this is your first post.

    Have you frozen, deleted, or renamed any apps? Is your phone rooted?
    Thanks... Yes, this is my first issue with any of my Droid phones... It is funny that the phone I consider to be the best I've ever own, all of a sudden is giving me issues.

    No, my phone is not rooted... It is in its original stage. In fact, I decided to remove all my apps just to make sure that wasn't the issue and just cleared the cache following the instructions on another post I found, but the issue persists.
  9. Rescue Squad
    Sydman's Avatar
    Member #
    90551
    Join Date
    Jul 2010
    Location
    Austin, Tx
    Posts
    3,406
    Liked
    698 times
    Phone
    Nexus 5
    Premium Member
    #8
    If you have not rooted your phone and removed any system apps and you are logged into your Google account at the moment, then you might have to do a Factory Data Reset.

    If you have already removed all your apps then hopefully your contacts are backed up with Google, your music and pictures can be moved to your external sd card so you don't lose those.

    You can do one of those through the Settings>Privacy>Factory Data Reset. You will have everything wiped and have to start over but it should fix the issue for you.
  10. Junior Droid
    silverdolphin022375's Avatar
    Member #
    104836
    Join Date
    Aug 2010
    Location
    New York
    Posts
    5
    Phone
    RAZR MAXX
    #9
    Quote Originally Posted by Sydman View Post
    If you have not rooted your phone and removed any system apps and you are logged into your Google account at the moment, then you might have to do a Factory Data Reset.

    If you have already removed all your apps then hopefully your contacts are backed up with Google, your music and pictures can be moved to your external sd card so you don't lose those.

    You can do one of those through the Settings>Privacy>Factory Data Reset. You will have everything wiped and have to start over but it should fix the issue for you.
    That should definitely solve it...

    Thanks, will let you know how it goes.
  11. Junior Droid
    silverdolphin022375's Avatar
    Member #
    104836
    Join Date
    Aug 2010
    Location
    New York
    Posts
    5
    Phone
    RAZR MAXX
    #10
    Quote Originally Posted by Sydman View Post
    If you have not rooted your phone and removed any system apps and you are logged into your Google account at the moment, then you might have to do a Factory Data Reset.

    If you have already removed all your apps then hopefully your contacts are backed up with Google, your music and pictures can be moved to your external sd card so you don't lose those.

    You can do one of those through the Settings>Privacy>Factory Data Reset. You will have everything wiped and have to start over but it should fix the issue for you.
    After a Factory Data Reset, everything went back to normal...

    I have to say though, ICS. is definitely nice but a little buggy; the phone tends to get non responsive way too often after the upgrade and it constantly resets by itself every time I'm in an area where reception is not strong.

    All and all, I'm happy to be back in business, thanks for the advice.
Page 1 of 2 12 LastLast

Links

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Similar Threads

  1. Motorola account????
    By anthony_rada in forum Droid RAZR
    Replies: 11
    Last Post: 04-07-2012, 02:13 PM
  2. Check for system update- "Motorola account required"
    By Droidalicious88 in forum Motorola Droid 2 Global
    Replies: 10
    Last Post: 06-15-2011, 11:53 PM
  3. I need a Motorola Account??
    By MischiefsMommy in forum Droid 2 Tech Issues
    Replies: 15
    Last Post: 12-16-2010, 04:04 PM
  4. Moto account required for system update
    By Marius1 in forum Droid X Hacks
    Replies: 2
    Last Post: 11-23-2010, 06:44 PM
  5. Motorola Service Account
    By freebird_78 in forum Droid X Tech Support
    Replies: 0
    Last Post: 09-26-2010, 10:02 AM

Search tags for this page

motorola account required

,
motorola account required system update
,

motorola service account

,

motorola service account required

,
motorola service account setup
,
system update is not available without a motorola
,

system update is not available without a motorola service ac

,
system update not available without a motorola service accou
,
system update not available without motorola service account
,

system updates is not available without a motorola service a

Click on a term to search our site for related topics.
Find us on Google+