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Thread: Bad update

  1. Droid Newbie
    Arlandria's Avatar
    Member #
    270721
    Join Date
    Jul 2012
    Posts
    1
    #1

    Bad update

    I just updated my RAZR and now it will work for a few minutes and then restart on its on. And, I can't use my stock text message or my handcent text messaging app.
  2. Rescue Squad
    Sydman's Avatar
    Member #
    90551
    Join Date
    Jul 2010
    Location
    Austin, Tx
    Posts
    3,406
    Liked
    698 times
    Phone
    Nexus 5
    Premium Member
    #2
    You might have to do a factory data reset to correct any issues you might have with the update. You can do one of those by going to Settings>Privacy>Factory Data Reset.

    That will wipe everything you have on the phone and you will have to start over, but the Play Store makes it easy to get all your APPS back.

    Welcome to the forums!
  3. Master Droid
    skennelly's Avatar
    Member #
    131018
    Join Date
    Oct 2010
    Location
    Illinois
    Posts
    581
    Liked
    69 times
    Phone
    SCH-I535
    #3
    If you call VZW they will tell you to do what Sydman says. If that still doesn't work, they will most likely send a replacement.

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