Motorola can be Maddening!!
Make absolutely sure that, if you send your phone back to Motorola, you send it using a verifiable, trackable method. I did not (USPS Priority Mail), they lost my phone, and continued to beat me over the head with the fact I didn't have a tracking number to "prove" to them that they received the phone. On top of that, the initial RMA# they gave me "failed." Who knows what that means, but the bottom line is when my phone arrived, they tried to log it in, but could find no "valid" RMA#. After several calls, they finally gave me a new RMA#, but then it took them 2 days to re-locate my phone. Now I'm just waiting, waiting, waiting. Their service personnel (both Chat and via phone) know very little, and only repeat what you can find online. A very, very, unpleasant experience so far. I only hope they can actually repair my broken screen. As of now, I've been without my phone for 10 days, and counting...
Originally Posted by SallyC