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Thread: Corporate Sync is connected to sever but still error

  1. Droid Newbie
    anthony1238's Avatar
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    #1

    Corporate Sync is connected to sever but still error

    Corporate Sync is connected to sever but still has an error when I try to refresh. When I press the sync button it thinks for a bit then says account error. If i go under Server setting and Verify the server it says Success.

    Where should I start?
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  3. Droid Newbie
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    #2
    Quote Originally Posted by anthony1238 View Post
    Corporate Sync is connected to sever but still has an error when I try to refresh. When I press the sync button it thinks for a bit then says account error. If i go under Server setting and Verify the server it says Success.

    Where should I start?
    BUMP - Anyone? I am having same exact issue....server SUCCESS yet when I hit refresh I get 'account error'. My company recently switched over to Exchange Server 2007 and it then cut out, came back for a few days, now it has been gone for over a week. Any suggestions or help would be greatly appreciated.
  4. jbf
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    #3

    Corporate Sync - connects to server but account error

    I'm having this same issue. Setup an acct for a user and it connected to server fine an seemed to setup account, but when refresh on the email acct get the orange triangle account connection error. As Verizon tech support suggested, tried setting up my account on that phone and it worked just fine! Also tried setting up my account on that users phone and it works fine. Support says its our Exchange 2007 account for that user, but that account has existed for years and they just migrated from a Blackberry Bold 9650 that received emails. I checked the account in AD to make sure wasn't locked, verified in Exchange that the Mobile device is showing - it is showing as the Droid access but not showas sync'd. Running out of options to try.... any suggestions??
  5. Droid Ninja
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    #4
    I don't know if any of the info presented will work for you, but there is a sticky here on Setting up & troubleshooting email accounts. At the bottom of the page are more links to specific help topics. If you've done all that, and you know you have a good connection, you may want to talk to your IT department and verify they haven't set some type of security requirements.
  6. jbf
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    #5
    Thanks for the reply. I am the IT here and this was the 8th Droid I have setup here - we have about 25 users on Blackberries and these 8 were migrated over to Droid razr's. The previous 7 were setup the same way and all connect to the same Exchange 2007 server, all user accounts are about the same (i've compared with other droid users). Plus exchange was already set to allow mobile access and what's weird is this user's account shows they have Droid access but it doesn't show the sync. I even went into our
    Verizon business account and this account shows connection to the Droid. I was hopeful when I saw your link suggestion about Outlook setting and have checked that this user didn't have their mailbox setup to cache. Checked most of the other threads and search tags below and not finding anything yet. So... I'm still desperate and looking!!!
  7. Rescue Squad
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    #6
    Have you guys thought about using Touchdown for your exchange email? I know it is $20 but it is a great program and works flawlessly with both of my work accounts, I get them to my phone right before I get them on Outlook on my PC.
  8. jbf
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    #7
    Nope - gotta go Exchange - business
  9. Rescue Squad
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    #8
    Sorry should have been more clear I guess, Touchdown is an APP on Android that interfaces with your Exchange email much better than the stock APP.

    https://play.google.com/store/apps/details?id=com.nitrodesk.droid20.nitroid&hl=en

    M
    ight be worth checking into.
  10. jbf
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    #9
    Nope - gotta go Exchange - business account!
  11. jbf
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    #10
    Sorry - double post mistake.
    I'll check out the Touchdown - just don't understand how I can have 7 other users (including me) that aren't having problems.

    should add that it does connect to the server successfully, and that i have added that users account to my phone and get the same error. It really looks like it is something weird with the users account - just can't figure out what!
    Thanks!
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