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Thread: Crud! My headphone jack stopped working!

  1. Droid Ninja
    SallyC's Avatar
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    #1

    Crud! My headphone jack stopped working!

    The phone wasn't dropped or anything - the headphone jack just stopped working. I've tried three different ones and the sound comes out the speaker no matter what. I've also rebooted and tried turning it off and then on with the phones in - no joy.

    So I guess my next step is the dreaded factory reset, after I get done with a backup, unless anyone has other ideas? I've looked in there and don't see anything unusual.

    I'm wondering if this is the kind of thing that they will replace the phone over too. It seems like it should be covered as the warranty says "against defects in materials and workmanship, under normal consumer use.."

    But I'd really rather just have it start working again.
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  3. Junior Droid
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    #2
    Sally, did you try cleaning any lint that might have gotten in there? I had the same issue and I used an insulated paperclip to fish the lint out.
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  4. Droid Ninja
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    #3
    Quote Originally Posted by greeky510 View Post
    Sally, did you try cleaning any lint that might have gotten in there? I had the same issue and I used an insulated paperclip to fish the lint out.
    Hmm, I just looked down there with a flashlight and it's got a white bottom. I don't know if that's normal, as I've not inspected it before, but you might be on to something. I think rather than trying to insulate a paperclip and see if I can dig it out (with my luck, I'd jam it in), I'll email my husband about it. He has a lot of nifty tool toys and I think this is just the sort of thing he'd love to take a crack at!

    Thanks for the suggestion, greeky510. I'll let you know how it works out and hold off on the reset for now.
  5. Super Moderator
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    #4
    Quote Originally Posted by SallyC View Post
    Hmm, I just looked down there with a flashlight and it's got a white bottom. I don't know if that's normal, as I've not inspected it before, but you might be on to something. I think rather than trying to insulate a paperclip and see if I can dig it out (with my luck, I'd jam it in), I'll email my husband about it. He has a lot of nifty tool toys and I think this is just the sort of thing he'd love to take a crack at!

    Thanks for the suggestion, greeky510. I'll let you know how it works out and hold off on the reset for now.
    SallyC, from what I know, the contacts are only electrical contacts and not also switches as most other headphone contacts are. When you insert the plug in, the phone actually detects a change in the resistance between the contacts due to the headphone speaker coils, and electronically changes from internal speaker to the jack for output.

    If the plug is dirty, it may not make a good electrical contact and may not trigger the change-over. You may first wish to clean the plug with a solvent that leaves no residue. Denatured alcohol is good, contact cleaner is best. You can also safely spray contact cleaner into the jack., but when you do go with very short bursts and while the phone is upside down, jack facing the floor.

    I would normally warn against inserting anything other than the headphone plug into the jack since the contacts are very small, short, rather weak, and spring loaded. Any tiny amount of excess pressure or off-angle pressure could bend the contacts or reduce the spring of the contacts and reduce their effectiveness.

    As you know, the issues you are experiencing can unfortunately also be due to software problems but before going the route of factory reset I'd try the cleaning.

    Just for your benefit, I looked into my jack and it's black at the bottom.


    Sent from my DROID RAZR using Tapatalk
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    "Professor FoxKat"
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  6. Droid Ninja
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    #5
    Quote Originally Posted by FoxKat View Post
    SallyC, from what I know, the contacts are only electrical contacts and not also switches as most other headphone contacts are. When you insert the plug in, the phone actually detects a change in the resistance between the contacts due to the headphone speaker coils, and electronically changes from internal speaker to the jack for output.

    If the plug is dirty, it may not make a good electrical contact and may not trigger the change-over. You may first wish to clean the plug with a solvent that leaves no residue. Denatured alcohol is good, contact cleaner is best. You can also safely spray contact cleaner into the jack., but when you do go with very short bursts and while the phone is upside down, jack facing the floor.

    I would normally warn against inserting anything other than the headphone plug into the jack since the contacts are very small, short, rather weak, and spring loaded. Any tiny amount of excess pressure or off-angle pressure could bend the contacts or reduce the spring of the contacts and reduce their effectiveness.

    As you know, the issues you are experiencing can unfortunately also be due to software problems but before going the route of factory reset I'd try the cleaning.

    Just for your benefit, I looked into my jack and it's black at the bottom.


    Sent from my DROID RAZR using Tapatalk
    Thanks, FoxKat. I read this to my husband and he says we do have some cleaner so we will definitely try that. Thanks for looking in yours - since it's black, I'd say it looks like I have something in there. Now it's just a matter of fishing it out.
  7. Droid Ninja
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    #6
    WOOT!!!! It's fixed!!!

    Thanks so much for your help and ideas! You were right, greeky510, it was a piece of lint or something! My husband took an extremely fine drill bit (hand held, not in a drill ) and twirled it gently to get it out. It just sort of wrapped around it I guess. What a relief!

    Name:  Thirty-second-note.png
Views: 2199
Size:  324 BytesWhen something is wrong with my Razr, something is wrong with me!Name:  Thirty-second-note.png
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    Trash Can and tjk629 like this.
  8. Super Moderator
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    #7
    Quote Originally Posted by SallyC View Post
    WOOT!!!! It's fixed!!!

    Thanks so much for your help and ideas! You were right, greeky510, it was a piece of lint or something! My husband took an extremely fine drill bit (hand held, not in a drill ) and twirled it gently to get it out. It just sort of wrapped around it I guess. What a relief!

    Name:  Thirty-second-note.png
Views: 2199
Size:  324 BytesWhen something is wrong with my Razr, something is wrong with me!Name:  Thirty-second-note.png
Views: 2199
Size:  324 Bytes
    So the white at the bottom revealed the issue! Great! I am glad that your husband with nerves of steel (and a very good bit of common sense) was able to accomplish this task. Truth be known, I was already sure he could, but my warnings were more for the general population ().

    I hope this success story helps others, but of course, credit goes to greeky510... Three cheers for the the Hellenes!!!

    "Professor FoxKat"
    "Saving DROID Razr's, one battery at a time. :-)" - (credit SallyC)
    Avatar is Maxwell Smart, AKA Agent 86, from "Get Smart" (with his signature "Shoe Phone"), a SitCom TV series by Mel Brooks & Buck Henry, based on the spy thriller series, "The Man From U.N.C.L.E.".
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  9. Droid Ninja
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    #8
    Quote Originally Posted by FoxKat View Post
    So the white at the bottom revealed the issue! Great! I am glad that your husband with nerves of steel (and a very good bit of common sense) was able to accomplish this task. Truth be known, I was already sure he could, but my warnings were more for the general population ().

    I hope this success story helps others, but of course, credit goes to greeky510... Three cheers for the the Hellenes!!!

    When I called and read him your description of the headset jack he said it sounds like the same sort of connectors in an electric guitar jack and also didn't like the idea of sticking something down there like a paperclip. It could either ram it in like a muzzle loader or maybe damage the sensitive components, as you said. His twirling drill bit was perfect! Sort of acts like a roto rooter - grabbed it and twirled it right up where he could lift the drill bit and bring the lint with it.

    Thanks to greeky510 for the lint idea and to you for telling me your headset jack was black. Then I knew I'd managed to get some pocket litter in there.

    If someone else has this problem, I would definitely recommend this approach - but with a cautious and light touch.
  10. Junior Droid
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    #9
    Quote Originally Posted by SallyC View Post
    WOOT!!!! It's fixed!!!

    Thanks so much for your help and ideas! You were right, greeky510, it was a piece of lint or something! My husband took an extremely fine drill bit (hand held, not in a drill ) and twirled it gently to get it out. It just sort of wrapped around it I guess. What a relief!

    Name:  Thirty-second-note.png
Views: 2199
Size:  324 BytesWhen something is wrong with my Razr, something is wrong with me!Name:  Thirty-second-note.png
Views: 2199
Size:  324 Bytes
    I'm glad it worked
  11. Junior Droid
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    #10

    Eureka!!!

    Quote Originally Posted by greeky510 View Post
    I'm glad it worked
    EXCELLENT!
    Thanks in my name too!! I just followed your threads and the fix worked for my RAZOR too!!!
    All The Best!!
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