Well its a month later and with no help from Verizon I think I have figured out what started one of my problems. As I mentioned earlier I am being charged International charges for texting my daughter. Occasionally its considered a m2m (which is what it should be). I decided to go back as far as I could and see how long I have had these charges. To my amazement it started back the beginning of Feb when I took my phone into the store. I had called Verizon support about my text not all being received or sent. At that time they had me look on my phone to see if I had the current update. I did not so they told me how to do it. However, when I tried it said I had the current update although the version was not the newest one. They then told me to take my phone into a Verizon store and have it done. On the way I lost all my wi fi 3g or 4g abilty. Finally finding a store I did as they asked. The manager then did a factory restore on my phone and installed the latest update. The next day my texts to my daughter were considered International texting!! Since that day Feb 5th I am occuring that charge. Verizon says its motorolas problem. So now I guess I try to call them. Does anyone know how I get the right phone number to the department I need?? Verizon did send me a "used" phone that I promptly sent back to them. Their phone was so scratched and the back was warped so badly you could not read the motorola on it. That is not what I paid for!! Now I have a phone that charges me for international texting, does not send or receive all texts and all they say is SORRY. I am soooooo frustrated. If anyone can help me out of my misery I would appreciate it.