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Thread: My RAZR is not allowing me to connect via USB! Computer not recognizing ext. storage

  1. Droid Newbie
    sanzenapocalypz's Avatar
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    #1

    My RAZR is not allowing me to connect via USB! Computer not recognizing ext. storage

    Hi everyone. I was wondering if anyone else has had the problem or if anyone could give me some guidance on my problem with my RAZR.

    The past couple days I have been trying to figure out ways to upload music to my phone. I have MotoCast up an running, but can only get the wireless cloud streaming service to work. There is no option for me in the program to upload via USB like they say there is! SO FRUSTRATING.

    For some reason, my computer does not seem to be recognizing the phone. It will charge, but that is it. I have tried switching the debugging mode for USB on and off and restarted both machines for each situation. NO LUCK.

    I even tried downloading the drivers manually to my computer! Still nothing! If you guys had any advice for getting my computer to show the SD card on my phone while plugged in, that would be awesome! Or, let me know if there are any programs I should look into. Have already tried DoubleTwist, it was not able to locate my phone being plugged into my computer. Thank you for your time!
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  3. Master Droid
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    #2
    1. Check the usb icon on top of your phone that is not left to charging mode. Have this problem occurred to one computer or you've tried different PC with same result?
    2. If you use move apps to sd card, the internal storage will be missing from My Computer.
    3. If you have external storage, you can use wifi and use the file manager that came with motorola phone and transfer all kind of files via wireless.
  4. Super Moderator
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    #3
    Quote Originally Posted by sanzenapocalypz View Post
    Hi everyone. I was wondering if anyone else has had the problem or if anyone could give me some guidance on my problem with my RAZR.

    The past couple days I have been trying to figure out ways to upload music to my phone. I have MotoCast up an running, but can only get the wireless cloud streaming service to work. There is no option for me in the program to upload via USB like they say there is! SO FRUSTRATING.

    For some reason, my computer does not seem to be recognizing the phone. It will charge, but that is it. I have tried switching the debugging mode for USB on and off and restarted both machines for each situation. NO LUCK.

    I even tried downloading the drivers manually to my computer! Still nothing! If you guys had any advice for getting my computer to show the SD card on my phone while plugged in, that would be awesome! Or, let me know if there are any programs I should look into. Have already tried DoubleTwist, it was not able to locate my phone being plugged into my computer. Thank you for your time!
    To echo MonkeyMan, check the USB mode. To do this, pull down your Status Bar at the top of the screen on your phone, and then tap the USB connection bar to "manage your USB connection". There, you'll see 4 options for USB connections, and one is USB Mass Storage. That's the one I believe you are looking for.

    Good luck!

    "Professor FoxKat"
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    Avatar is Maxwell Smart, AKA Agent 86, from "Get Smart" (with his signature "Shoe Phone"), a SitCom TV series by Mel Brooks & Buck Henry, based on the spy thriller series, "The Man From U.N.C.L.E.".
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  5. Droid Newbie
    sanzenapocalypz's Avatar
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    #4
    See I have been trying to access the USB options via the phone's status bar. The problem is that whenever it is plugged into the computer and I have even let it sit for a couple minutes to try and allow my computer to recognize it.... it doesn't recognize the phone as a device even! It does not even respond to the phone other than simply charging it. I have fiddled with this USB debugging mode, but is to no avail.
  6. Super Moderator
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    #5
    Quote Originally Posted by sanzenapocalypz View Post
    See I have been trying to access the USB options via the phone's status bar. The problem is that whenever it is plugged into the computer and I have even let it sit for a couple minutes to try and allow my computer to recognize it.... it doesn't recognize the phone as a device even! It does not even respond to the phone other than simply charging it. I have fiddled with this USB debugging mode, but is to no avail.
    Ok, may seem like a stupid question, but are you using the USB cable that came with the phone? Some cables only supply charging capabilities for these phones. You're always best using the stock OEM cable.

    Sent from my DROID RAZR using Tapatalk

    "Professor FoxKat"
    "Saving DROID Razr's, one battery at a time. :-)" - (credit SallyC)
    Avatar is Maxwell Smart, AKA Agent 86, from "Get Smart" (with his signature "Shoe Phone"), a SitCom TV series by Mel Brooks & Buck Henry, based on the spy thriller series, "The Man From U.N.C.L.E.".
    "Guidelines of Conduct" for DroidForums.net
  7. Droid Ninja
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    #6
    Quote Originally Posted by sanzenapocalypz View Post
    Hi everyone. I was wondering if anyone else has had the problem or if anyone could give me some guidance on my problem with my RAZR.

    The past couple days I have been trying to figure out ways to upload music to my phone. I have MotoCast up an running, but can only get the wireless cloud streaming service to work. There is no option for me in the program to upload via USB like they say there is! SO FRUSTRATING.

    For some reason, my computer does not seem to be recognizing the phone. It will charge, but that is it. I have tried switching the debugging mode for USB on and off and restarted both machines for each situation. NO LUCK.

    I even tried downloading the drivers manually to my computer! Still nothing! If you guys had any advice for getting my computer to show the SD card on my phone while plugged in, that would be awesome! Or, let me know if there are any programs I should look into. Have already tried DoubleTwist, it was not able to locate my phone being plugged into my computer. Thank you for your time!
    Are you saying MotoCast doesn't start up even? What version of MotoCast are you running? It's up to 1.2.9 now. Right click on your icon and check About or Check for Updates...

    If that's not it, reboot your computer and try plugging into a different USB port. Be sure you're not going through a hub.

    Do you have anything else happen when you connect your phone that normally happens - like opening up your photo import program or a Windows explorer window? Or is it just Motocast

    If you go into Device Manager, is it there?
  8. Droid Newbie
    sanzenapocalypz's Avatar
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    #7
    YOU KNOW..... the USB cable MIGHT just be the problem! I had forgotten the cable that came with my phone at my apartment back at school, and have been having to use my old LG's cable!

    And to answer the inquiry about MotoCast, I will definitely have to check for updates. The thing is that the only motocast service I can access is the web browser-based application that syncs the music on your compy to your phone while the computer is on. Does this application that runs in my tray actually have an application where it pops up and transfers music to the storage on your phone? Maybe it is not popping up because of this incorrect phone cable...
  9. Junior Droid
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    #8
    Hi, I myself have just had this problem. I tried everything, different PC's different cables, installed the moto drivers, the phone is stuck in charge only mode, when I select USB mass storage and click ok nothing happens, it goes back to charge only. My phone is not rooted and this has happened just recently, last night to be exact. Could it be that when it asked me, which mode I set it to I set it to charge only and now it's stuck there? All the other times I had it set to USB mass storage and since now I just wanted to charge only it's stuck in that mode
  10. Droid Ninja
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    #9
    As an fyi, MotoCast had a recent version upgrade. So if you're having problems be sure to check for updates before you go too nuts.
  11. Junior Droid
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    #10
    I was reading around and I fixed it. All I did was hold the power button and the volume down button to do a reset. I think when I installed the gemini taskiller it was stopping a service, and now its ok. Hope this will help some people.
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