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Thread: What is the new update supposed to fix? Data connection problems?

  1. Junior Droid
    joeygirl's Avatar
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    #1

    What is the new update supposed to fix? Data connection problems?

    I am having terrible network connection problems. I've had the Razr for about a month and for the first 2 weeks it was great. Now I am constantly without data service. In and out, in and out, driving me crazy. Went to Verizon store twice. First time the kid said they were having network issues with 4G, I told him that I don't run 4G and it doesn't work with 3G which my original Droid was perfect with. Second time they replace the sim card. Lost data as soon as I walked out of the store. I'm very frustrated.
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  3. Master Droid
    Captmilk's Avatar
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    #2
    Quote Originally Posted by joeygirl View Post
    I am having terrible network connection problems. I've had the Razr for about a month and for the first 2 weeks it was great. Now I am constantly without data service. In and out, in and out, driving me crazy. Went to Verizon store twice. First time the kid said they were having network issues with 4G, I told him that I don't run 4G and it doesn't work with 3G which my original Droid was perfect with. Second time they replace the sim card. Lost data as soon as I walked out of the store. I'm very frustrated.
    https://supportforums.motorola.com/message/529941#529941

    Who Can Use This Release
    ALL DROID RAZR by MOTOROLA users

    Enhancements and Fixes:
    Data
    • Enhanced 4G data connectivity.
    • Eliminated false SIM error messages.
    • Improved performance for transition between 3G and 4G connections.
    • Improved maintenance of network connection upon completion of a voice call.
    • Enhanced Wi-Fi performance.
    Camera
    • Enhanced camera performance
    Phone Stability
    • Resolved general stability issues in menu access, Browser, Phone Dialer, video playback and music player reducing Force Close errors and lockups.
    Other
    • Improved readability for Lapdock™ email, SMS and social networking user interface menu items.
    • Updated group message notifications.
  4. Junior Droid
    joeygirl's Avatar
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    #3
    Fingers crossed, lol!
  5. Droid
    eshef's Avatar
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    Droid RAZR - LG G2
    #4
    It seems to be working (fingers crossed. knock on wood!) Got the update yesterday morning. Before that when I turned the phone on it was a 50/50 chance as to whether there was data or not. (I'm running 3G, no 4G here) Now it seems to be there when I turn it on.
  6. Master Droid
    Raydee35's Avatar
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    #5
    Since the new update this morning I have NO DATA CONNECTION at all. Any idea's?
  7. Administrator
    cereal killer's Avatar
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    Premium Member
    #6
    Quote Originally Posted by Raydee35 View Post
    Since the new update this morning I have NO DATA CONNECTION at all. Any idea's?
    Yes give it a few minutes. It will come back up. Right after the update it takes a bit for the signal to appear and level out. Hang tight
  8. Droid
    eshef's Avatar
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    #7
    I assume you've tried toggling wifi and airplane on and off?
  9. Junior Droid
    Moses's Avatar
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    #9
    I live in MA and have had the phone for almost a month ago. Has worked well and then I took the latest update yesterday. Seemed to work fine for most of the day then last night I lost all 3G/4G connectivity, still nothing today. I've toggled between Airplane mode on/off, powered it down, removed sim card, etc. Nothing is working at all, very frustrating. And to top it off, half my applications display the generic tools/setting icon vs it's actual own icon. My wife has an iPhone 4 on Verizon too and has had no issues at all so there is something wrong with my phone. What is going on here?

    Heading to my local Verizon store very soon.
  10. Junior Droid
    Moses's Avatar
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    #10
    Spent 1 hr on phone with Tech Support and Advanced Tech Support. Couldn't help me and then suggested 'factory reset' which didn't resolve problem either. They'll be shipping me a new Razr monday.
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