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Thread: Anyone who Has had a Replacement MAXX Phone

  1. Senior Droid
    bocabean's Avatar
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    #11
    Quote Originally Posted by NWRULES View Post
    Update. Got the replacement phone to replace the bad replacement phone today, guess what...... It won't seat the sim card! Lol! Back in the mail tomorrow. Let's see if 3rd times the charm here.....
    Why am I not surprised? Sorry to hear that. I forgot to mention that I also had to send back the first phone that they sent to me because it would not recognize the sim card. I hope you have better luck with the next one. I also hope you haven't sent back your original phone just yet.
  2. Master Droid
    JOSHSKORN's Avatar
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    #12
    Quote Originally Posted by bocabean View Post
    Why am I not surprised? Sorry to hear that. I forgot to mention that I also had to send back the first phone that they sent to me because it would not recognize the sim card. I hope you have better luck with the next one. I also hope you haven't sent back your original phone just yet.
    I was told I have to send back my original phone within 5 days to avoid a $299 charge. I forgot to ask if that means postmarked or received. I would hope there is information provided. I'm going to make sure the replacement phone actually works prior to sending my old phone back.

    How long should I charge my replacement phone prior to using it? Should it be 24 hours or wait until it's at 100% or what?
  3. Droid
    NWRULES's Avatar
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    #13
    I called Verizon about the whole 5 days thing and the guy kind of chuckled and said, yeah you have like 2 months before they'll do anything, so I figured I'd be ok if it's postmarked by 5 days. The pretty much said don't sweat it.
  4. Master Droid
    JOSHSKORN's Avatar
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    #14
    Well this is great (not really..sarcasm doesn't transfer online very well). I received my replacement phone. It turns out that the volume up/down buttons feel just fine, but the power button doesn't seem as raised as my bricked MAXX. It still functions, though and I don't have to press it as hard. That is not a good thing, to me. Has anyone experienced this? Should I send it back for yet another replacement? I feel like I'm given an additional 90 days, but the power button might break after 91 days.

    I'm still in the process of charging it up. The power button does work when I click it, indicating how much charge I do have. I'm waiting until I'm at 100% before I try to turn it on.
  5. Master Droid
    GotnFX's Avatar
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    #15
    Quote Originally Posted by JOSHSKORN View Post
    The power button does work when I click it, indicating how much charge I do have. I'm waiting until I'm at 100% before I try to turn it on.
    Sounds like the power button has already failed you then..
  6. Junior Droid
    _CROW's Avatar
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    #16
    Did the replacement phone come with jelly bean installed?
  7. Droid
    NWRULES's Avatar
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    #17
    I would send it back man. I'm totally with you on your frustration. This is ridiculous. I'm waiting for my third phone now. As much money that Verizon has raped me of over the last 11 years, you think they could at least send a new phone. I try to keep a good attitude about the whole thing, but after 3 phones..... Come on guys.
  8. Droid
    NWRULES's Avatar
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    #18
    Quote Originally Posted by _CROW View Post
    Did the replacement phone come with jelly bean installed?
    The 3 phones I got, and returned, suprisingly had jelly bean
  9. Master Droid
    JOSHSKORN's Avatar
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    #19
    Quote Originally Posted by _CROW View Post
    Did the replacement phone come with jelly bean installed?
    Yes it did.

    Thank you for your opinions. I'm going to give VZ a call.

    Edit: Called Verizon. They're shipping me out a replacement for my replacement. The tech told me that she had a similar problem with her iPhone and it fell out eventually. I was also told that there was a limit as to how many replacements I could get. Anyone else know anything about that?
    Last edited by JOSHSKORN; 04-03-2013 at 11:58 PM.
  10. Master Droid
    GotnFX's Avatar
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    #20
    Quote Originally Posted by JOSHSKORN View Post
    I was also told that there was a limit as to how many replacements I could get. Anyone else know anything about that?
    Not sure about that? But if they keep giving out crap, I cant see how they can cap the crap. But it is VZ. I am sure if you cause a stink theyll do something for you. I think the other option they can give you is release you from the contract or have you get something new..but resign another contract. Why didn't you ask the rep when he/she told you this?
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