DISCLAIMER: PLEASE DON'T SUGGEST THE NORMAL MOTOROLA CUSTOMER SUPPORT OPTIONS – I'M LOOKING TO GO ABOVE AND BEYOND THOSE CHANNELS, AS THEY'VE CAUSED ME NOTHING BUT HEADACHES. THANKS.
My Razr Maxx screen is cracked. The warranty won't hold, so I was preparing to send my phone in to Motorola to have them repair; they put a hold on my credit card for $174.90. When I switched activation back to my old Droid X, I remembered that the home button didn't work.
That made me remember how frustrating using that thing was. Then I got pissed.
This is the second Motorola phone I've had that crapped out in some way. So then I thought to myself "why would I pay these guys another $174.90 to fix a phone I already paid for?" I think this kind of customer disrespect only really happens in the telecom industry. Why should we have to put up with this crap???
Long story short, does anyone have any Motorola Mobility customer support contact information whereby I can speak to someone in the United States and NOT the Philippines? I'm trying to ream some folks out and force them to do the right thing. Not trying to scam or get free stuff here, just want a product that works relative to what I paid for.
I found some employees of the company on LinkedIn and sent emails to FirstInitialFirstName/LastName@motorola.com as well as @google.com (since they got bought out), but they all got kicked back.
Would anyone know the right domain name where I can send emails?
Any other suggestions would be useful too.
I'm trying to stand up and fight for my money here!
Thanks in advance.