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Thread: New Aug 2012 Verizon Razr Maxx camera locking up....*NO* fix,.,,tried everything

  1. Junior Droid
    johngalt1962's Avatar
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    #1

    New Aug 2012 Verizon Razr Maxx camera locking up....*NO* fix,.,,tried everything

    I have a new Aug 2012 Droid Razr Maxx with ICS and the camera, and anything that uses the camera just causes it to lock up
    I tried different camera apps, different ways to store the media card vs phone, factory hard reset, Verizon help desk, Motorola help desk, clearing cache....
    Uninstalling programs,..
    Many things, sometimes just the phone just sitting there for a while, work for a pic or two...but nothing...and I mean NOTHING works to fix this problem.

    Any ideas....?

    Thanks
    Forrest
    About to take OXY/Acet torch to phone and post on YouTube
  2. Junior Droid
    johngalt1962's Avatar
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    #2
    What happens is the phone freezes or locks up, and does not respond and eventually gives a "Camera not responding" message
    Camera ICS gives camera hardware not responding message and eventually if I keep trying, when the camera icon is pushed, it just flashes a black screen for a second and goes back to the homepage
  3. Droid
    FyrJammer's Avatar
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    Fyrjammer
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    #3
    Quote Originally Posted by johngalt1962
    What happens is the phone freezes or locks up, and does not respond and eventually gives a "Camera not responding" message
    Camera ICS gives camera hardware not responding message and eventually if I keep trying, when the camera icon is pushed, it just flashes a black screen for a second and goes back to the homepage
    Did you get it with ICS pre-installed or did you do the OTA update?
    If pre-installed take it back get another, if OTA gonna have to find a way to"undo" it and re-update. Otherwise, how do you feel about flashing sbf?
  4. Junior Droid
    johngalt1962's Avatar
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    #4

    I am curious about rooting,...in answer to you question

    I had ICS from the beginnig, but it did an update without my permission almost immiediatly

    If you mean am I willing to root the phone to fix it, sure,...how do I do this?
    FLashing SBF means rooting, right?
    I know nothing about this

    School me

    Forrest

    Quote Originally Posted by FyrJammer View Post
    Did you get it with ICS pre-installed or did you do the OTA update?
    If pre-installed take it back get another, if OTA gonna have to find a way to"undo" it and re-update. Otherwise, how do you feel about flashing sbf?
  5. Master Droid
    YellowJacket's Avatar
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    #5
    Since its a brand new phone, take it back to verizon and get another. Sounds like a bad camera. You should have a 14 day return.

    David
  6. Junior Droid
    johngalt1962's Avatar
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    #6

    Bought it over website,,verizon,,,,they want me to BUY another

    and then get refunded...

    AND their supervisor will not call me back

    Forrest
  7. Droid
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    #7
    Quote Originally Posted by johngalt1962
    I had ICS from the beginnig, but it did an update without my permission almost immiediatly

    If you mean am I willing to root the phone to fix it, sure,...how do I do this?
    FLashing SBF means rooting, right?
    I know nothing about this

    School me

    Forrest
    Start here:
    http://forum.xda-developers.com/show....php?t=1539192
  8. Master Droid
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    #8
    IMHO, rooting will NOT fix your problem. It sounds like a hardware issue and the phone needs to be replaced. Is there a local verizon store you can take it to?

    David
  9. RS Admin
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    #9
    Quote Originally Posted by YellowJacket View Post
    IMHO, rooting will NOT fix your problem. It sounds like a hardware issue and the phone needs to be replaced. Is there a local verizon store you can take it to?

    David
    I agree....return it. Rooting will not fix this. If a FDR didn't fix it, I wouldn't bother with flashing a sbf (not rooting btw) or anything else. This does sound hardware related and is actually covered for 1yr. Return it within 14 days and you should get a new, not a refurb.

    Sent from my DROID3 using Tapatalk 2
  10. Droid
    FyrJammer's Avatar
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    #10
    Quote Originally Posted by YellowJacket
    IMHO, rooting will NOT fix your problem. It sounds like a hardware issue and the phone needs to be replaced. Is there a local verizon store you can take it to?

    David
    I agree also, i was giving other possibilities just in case he's beyond 14 day window. My apologies if I misinform.
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