Where and how did you have your contacts stored? Are they supposed to store to your Gmail, or your Verizon contacts?
And I've lost almost 1000 contacts due to a vzw employee doing a fdr on my phone, when my contacts were all unsaved because I had just gotten a new sim card.. Not fun.. And I had to laugh..
FEEL THE POWER OF DROID!!!
Sent from my SCH-I605 using Tapatalk 2
Don't blame the Verizon rep. Its your own fault you don't take responsibility for your information and make sure its backed up. If you had an iPhone and took it to an Apple store they'd do the same thing. It's your information, therefore responsibility lies solely on you. Sure, (s)he could have told you they're doing a FDR but what if you lost your phone or it was stolen or wont boot? You would have lost the info then too for not using your head.
-Flash now, ask questions later.