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Thread: 3rd Broken Headphone Jack

  1. Droid Newbie
    Locker's Avatar
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    Motorola Droid Razr Maxx
    #1

    3rd Broken Headphone Jack

    Not looking for troubleshooting help, this is just a report.

    Love my Droid Razr Maxx (Verizon) but for one serious issue. The headphone jack has stopped working or broken on 3 consecutive Razr Maxx handsets.

    1st one - Cut over stops working so if you plug in any headphones, adapter or ear buds the sound doesn't cut over and continues to play from the external speaker.

    2nd one - Same issue along with the headphone plug no longer physically staying in the jack. Won't click down, just pops out.

    3rd one - Actually heard this one go out. Got in my car after work, turned on Pandora and plugged in my headphone to tape adapter for in car play and only the left channel was working. Pulled plug out and replugged and now it's the same issue... sound continues to play from external speakers and won't cut over. Only had this one 2 weeks and used the headphone jack less than 10 times.

    I know the support minded will want a go at this so let me answer your questions before you ask.

    Yes I've restarted all three phones multiple times.
    No my phones aren't rooted.
    Yes I've tried lots of different headphones, ear buds and adapters
    Yes I've tried several different software apps including pandora, tune in radio, winamp, etc.
    No I'm not using some huge or weird headphone plug
    No there isn't any fuzz, dirt, lint or other stuff in the headphone jack
    No I'm not sticking a paperclip in the jack

    Verizon support center has been very quick to send me replacement phones but they are refurbished so you see flaws like molding clicking, side buttons either sticking out too far or not enough but they've all worked except for the insanely short life on the headphone jack.

    Verizon support stated that if this was a common or known issue I'd have the option of a different model but this is apparently not a known issue. Hard for me to believe as it's insane odds that three phones in a row have had the same issue.

    Just throwing this out there in case someone else is seeing the issue and wants to know they are not alone. Waiting on my 4th Razr Maxx right now and should have it tomorrow. Let's see if the headphone jack will last more than a month. Not holding my breath... wish my phone worked.

    Peace.
    Last edited by Locker; 06-25-2012 at 09:16 PM. Reason: Added data
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  3. Droid
    1coopgt's Avatar
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    #2
    You would be a perfect canidate for a BT . Something like this .Motorola T325 Car Hands Free Kit, Bluetooth In Car Speakerphone, Hands-Free Bluetooth Car Kit
  4. Droid Newbie
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    #3
    No coop I'm the perfect candidate to have my five hundred dollar phone work properly.
  5. Rescue Squad
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    #4
    Locker, you have definitely done your research on this problem because you are very aware of all the troubleshooting solutions. This has definitely been a reported problem in the past and almost always has been due to lint deep inside the jack. You deserve to have your $500-600 phone work the way it should and getting refurbs is a pia. Here's hoping you have good luck with your next one. If not, I would try to show the verizon rep all the threads and posts reporting the problem and see if that will help. I have always used a headphone on all my phones on a daily basis (drive standard and I definitely need both my hands for driving) and have never had my headphone jack fail on me on any phone. Imo, it shouldn't happen.

    Sent from my DROID RAZR using Droid Forums
  6. Junior Droid
    Droidology's Avatar
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    #5
    I know I am new here, but I was just wondering if you have used a shot of air to try and clear out the jack? I'm not talking about an aircompressor being shoved into the headphone jack, but perhaps a spray from a keyboard dust remover etc? Just wondering, in case I ever run into this issue.
  7. Rescue Squad
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    #6
    SallyC had a perfect solution to the "lint in headphone jack" problem that worked very well. I believe it was that her husband used a very fine drill bit and very gently and carefully twirled the lint out. You have to be careful with air because it could blow the lint in deeper.

    Sent from my DROID RAZR using Droid Forums
  8. Rescue Squad
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    #7
    Another option to throw out there would be to use an Ottorbox Commuter case. It has a rubber cover protecting the headset jack and charging port, I know this is a work around that you might not like.

    However it will keep your phone safer and the commuter does not add too much bulk. Just a thought to protect your $500 investment.
  9. Rescue Squad
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    #8
    Here is the thread with SallyC's solution...

    Crud! My headphone jack stopped working!

    Sent from my DROID RAZR using Droid Forums
  10. Super Moderator
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    #9
    This is why I like otterbox defenders.. they cover the jack and help to prevent lint and other foreign objects from getting in the jack..

    DROID RAZR MAXXIMIZED!!!! PREPARE TO BE VANQUISHED!!!
    FEEL THE POWER OF DROID!!!
  11. Rescue Squad
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    #10
    Quote Originally Posted by Sydman
    Another option to throw out there would be to use an Ottorbox Commuter case. It has a rubber cover protecting the headset jack and charging port, I know this is a work around that you might not like.

    However it will keep your phone safer and the commuter does not add too much bulk. Just a thought to protect your $500 investment.
    Quote Originally Posted by 94lt1
    This is why I like otterbox defenders.. they cover the jack and help to prevent lint and other foreign objects from getting in the jack..

    DROID RAZR MAXXIMIZED!!!! PREPARE TO BE VANQUISHED!!!
    This is good to know. It is these little benefits that make a big difference but may not be aware of when shopping for what is going to work best.

    Sent from my DROID RAZR using Droid Forums
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