possible water damage

[YellowJacket]

Well, waterproof vs water resistant is somewhat of a confusing subject and there is no real industry standard to define it. For instance, I have two watches; one water proof to 900 feet and one water resistant to 60 feet. Obviously both can be submerged in a bathtub or pool and fend off a pitcher full of water without having any problems. Drop the water resistant watch in the ocean to 100 feet and providing I can recover it, it probably wont work.

Neither my HTC Touch Pro 2, nor my HTC EVO were water resistant to any degree, in fact my touch pro 2 wasn't even sweat proof and the moisture indicators would turn red. However, the Maxx is supposed to be water resistant which implies that anything less than being fully submerged in water should be OK. I think it is fair to say that it is quite comon for many of us to put our phones on the table or on our laps (or even in our pockets) whil we are eating which makes them prone to being splashed if a drink or some other liquid gets spilled. Advertising something as being water resistant is usually targeted at situations just like that. Have you ever been caught out in a torrential downpour with your phone in your pocket? Happened to me yesterday playing golf. Fairly common and although my phone was in my pocket, it did get a little damp. (disclaimer: I was thinking about this thread when it happened and did everything I could to prevent further water contact) But.... Water resistant should prevent damage. If for instance I was running for cover and fel in one of the lakes then water resistance would not have made much of a difference... it would have been submerged.

In regards to the insurance. Thats just what it is. We pay a premium to cover us in the event of an accident in which our phone is damaged or lost and we can get a replacement. Just like a car or house, or other property we carry insurance on. And, just like car insurance and homeowners insurance, there is the occasional time when someone tries to beat the system to get a new car, home, phone, etc. which is why we pay higher premiums. For the most part though, the vast majority of claims are legitimate. There was a long discussion on another smartphone site that I frequent about Assurion replacing the HTC Touch Pro II with a newer HTC Arrive. Several people started talking about all sorts of damage and problems with their phones and some were getting Arrives and some were not. In fact, the replacements were either refurbed Touch Pro II's or the crappy samsung replenish. It got pretty heated and the thread was eventually locked.

IMHO, the OP is right in that his phone was exposed to water, and a pitcher of water (and probably Ice) spilled on the table and running off onto his legs and phone would be something less than 64oz of liquid and would more or less constitute a splash rather than a dunk. I think being "water resistant" should have protected the phone reasonably enough to prevent damage.

David

[ultra09hd]

Exactly. Well put.

…from a RAZR on a Harley…

[Kimo91]

No they won't know. Just to be on the safe side. Make sure its dry. My wife accidently put her gnex in the washer last week. So all I did was call Verizon and told them the phone just died and it doesn't turn on. I do pay for insurance on both my Rezound and gnex. So Verizon next day air my wife's gnex and all if good. You should be fine. Just don't tell them you poured water on it. Haha

Sent from my HTC Rezound

Another customer that lies and steals from a provider than to be honest and pay the deductible.

Anywho back to the OP, if it still doesn't turn on and if I read your post correct and opened the back, cough up the $100 and file a claim with asurion. Don't listen to anyone here that's giving you advice to scam Verizon. They will find out eventually and they'll hit you with $300 on your bill for basically lying and getting caught, also voiding your warranty

Sent from my Sith powered and rooted DROID RAZR MAXX

[SallyC]

looking for some help.

i was at dinner and a whole pitcher of water got spilled on the table and most of it ended up in my lap. of course this is also where my phone was.

I quickly dried off the phone and it seemed fine but over a few min it started to blink and now it wont turn on at all. i tried all the resets including a hard reset but still no powering on. when i plug it in i get a white led but still nothing else.
I pulled off the back and did not find any water and both water indicator stickers are fully intact. are there any other stickers i am missing? and if they are fine i have to think that no water got into the phone. can a undetectable to the eye amount of water really kill these phones??

if i dont see any sign of water and i bring it in to be replaced is there a way for them to see that it came into contact with water? i REALLY dont want to have to by another one of these.

What a freak accident! Don't know if it's helpful to you or not, but here's what Motorola claims (which isn't to say it's warrantied):

Your phone is water repellant, and can withstand a 7-inch rainstorm for 10 minutes. So, your phone is protected from life’s little challenges like that sudden rain shower, spilled drink, or splash of water. However, water repellent does NOT mean water resistant or water proof.
If your phone gets wet or dirty:

• Wipe with a soft cloth and shake to remove excess water from the entire phone, especially the screen, speaker, and microphone ports.
• Allow your phone to air-dry for at least 1 hour before using it again.

Your phone isn't indestructable. We've tested the limits and know that you'll break it if you:

• Submerge it or leave it in standing water.
• Take it in the shower.
• Put it under running water.

Also, I know I'm a little late to the party about this, but I have heard BHEESTIE bags work well. I have one around, just in case.

[Parzec]

a 7 inch rainstorm in 10 minutes would be like standing under a waterfall LOL!!

Nice research BTW...it does seem that their claims create a warranty under the UCC and the OP could make a warranty claim. If motorola/Verizon were to systematically deny these claims, they could be held liable for unfair and deceptive trade practices.

Sent from my DROID RAZR maxx from Droid Forums

[SallyC]

According to this FAQ "Damage and/or performance issues that result from contact with any liquid, water, rain or extreme humidity are excluded from warranty coverage. Motorola will not repair or replace liquid-damaged products. They will be returned unrepaired."

I realize that seems in conflict with their claims. They appear to be wanting it both ways - claiming it's safe from a spilled drink, but ready to deny any damage from water. It would be an interesting legal case.

[FoxKat]

According to this FAQ "Damage and/or performance issues that result from contact with any liquid, water, rain or extreme humidity are excluded from warranty coverage. Motorola will not repair or replace liquid-damaged products. They will be returned unrepaired."

I realize that seems in conflict with their claims. They appear to be wanting it both ways - claiming it's safe from a spilled drink, but ready to deny any damage from water. It would be an interesting legal case.

The one that most disturbs me is "extreme humidity". In other words, the example someone else had of going from a cold dry inside toa hot and humid outdoors could be denied coverage.


Sent from my DROID RAZR using Tapatalk with speech to text translation. Please excuse any minor grammatical/punctuation/spelling errors.

[tgyberg]

The one that most disturbs me is "extreme humidity". In other words, the example someone else had of going from a cold dry inside toa hot and humid outdoors could be denied coverage.


Sent from my DROID RAZR using Tapatalk with speech to text translation. Please excuse any minor grammatical/punctuation/spelling errors.

Yea, turns out they want the money in their pockets and not yours!

[Parzec]

Sounds like fraud in the inducement to purchase to me if they can not stand behind their claims of water resistance. It seems sellers are just as apt to commit fraud as consumers. Then again corporations are only human, according to our misguided Supreme Court

Sent from my DROID RAZR maxx from Droid Forums

[Chukee]

If you subscribe to motorola news feed for tips and tricks for your razr maxx they tell you point blank about the phone being protected from water spills and getting it wet if you get caught in the rain with it. They also tell you the limits of that protection. More than likely if they find that the phone has water damage they are going to claim that you exceeded the water protection by keeping the phone submerged in water for a long period of time which they state in black and white its not water proof. How will they know that it stayed submerged i have no idea nor do any of us on this forum. Only you know what happened.