Yesterday I noticed that my Droix Razr MAXX was not making sounds when I expected it to make sound (streaming audio). I got mine the week they were introduced (late Jan?) and have listened to it extensively. First noticed a problem when my wife called and said I didn't answer (speaker plays ringtone), then after watching Netflix with no problem, went to listen to audio-no sound! Looked here in the forum and saw this thread. Appears this is the case with mine. I have insurance (from owning my previous Blackberry) it is getting replaced, but this is definitely a problem that should not exist and that Motorola should address. My Razr has never been dropped, it is always in my pocket, in the car dock or on the nightstand.
Advertising "gorilla glass" and kevlar would indicate that this phone can take heavy use, when in fact light use will also cause the problem.
I love the android operating system and this phone for the size of the screen and its thin design. As retired Air Force, I have trusted Motorola for many years (their radios were demonstrated by throwing them across the flightline and immediately using them-they held up).
The problem is exactly as the Moderator has described. I am not willing to break into the case and attempt fixing it-Motorola should do that.
I called and am getting a replacement. When I got thru to tech support I went straight into telling them exactly what is causing the problem. People have to realize they can't just say "my sound isn't working." A tech will troubleshoot and determine that it's a hardware issue and issue a replacement. The end. So how is it that people expect anyone to know WHY it's happening? I didn't even let they'll waste the time troubleshooting. I quickly explained the design flaw the people who have taken these phones apart have discovered and wasactually thanked by the tech. She literally thanked me for explaining it, said she's glad she got me, and has notified both Verizon and motorola that this is a widely known issue.
There is an issue with a lot of Android phones where the OS thinks the headphone is being plugged in and unplugged on its own. Try this free application to resolve it:
Last edited by dmwoods; 04-19-2012 at 11:51 AM. Reason: fix link
Have the sound problem with external speaker. Took it to store today and of coarse it worked as soon as rep took phone out of case. but once I got home and tried to use speaker phone; no go. Now after reading forum I tried deleting all apps involved with sound and still nothing. But then I got to this post that talked about rubbing finger just below speaker and voila speaker worked instantly. Has quit working since and I have taken out of case and rubbed again and instant fix. So must be a hardware issue for sure.
The easy way to fix this problem is to tap on the back of the phone by the speaker.
Seriously ive had mine since they came out and i use headphones a lot in my max and recently i noticed the speakers would stop working and if i tapped on the back of the phone they would start working again. I can only guess that if you use headphones something in the contact that reg if headphones are pluggged in or not doesnt release and the tap fixed is. Give it a try i bet it works for most issues like this.. unless its damaged.
Enigmmacrk, that is an interesting point. I use my headphone almost daily for listening to music through my Maxx at the gym and there have been times where I have had the no sound issue afterwards. Of course, now i know that pressing or tapping underneath the speaker corrects this. A slight nuissance yes, but for everything else i love about this phone, i can deal with it.
This thread has come along way since my first post (I was convinced it was software, LOL!) and am greatful for the collective input that debunked this issue to the root cause!! This fourm is a fantastic tool!