No Sound from External Speaker

[ddraper]

I have had mine exactly a week and I started to have the same problem yesterday. It occurred after they pushed Google Play and a few other updates down. Phone is not rooted. I have gotten the sound to come back on a few times but it eventually quits working.

I removed a widget that enables/disables bluetooth because it seemed like enable/disable of bt seemed to resolve the sound problem. I don't think that was the problem. I also removed a smart actions for testing purposes but I am not convinced they were the cause.

Shutdown and restart in safe mode did not seem to make a difference. A hard reset made the sound work again the first time I ran into the problem. The sound is currently working again right now. If I continue to have the problem it will be off to Verizon for a new phone.

[edoublep]

my Maxx is 24 hours old and it happeneed to me...BUT in my case, I figured it out. It seems to be hardware related. On the back, locate the wide slim speaker, just beneath that, on the plastic carbon fiber material, rub your finger left to right as if you're sealing an envelope. Mine fixed immediately!!! Good luck!

[weatherlover1]

I had my Maxx for almost two week and the external sound stopped working. I went so far to do a factory reset which did not help. I called and had a new phone coming and then my battery died two days later(started to heat up and not hold a charge). Weirdest thing. Getting my replacement tomorrow.

[ddraper]

Mine eventually quit working completely. I performed a factory reset and that did no good. I had to get a replacement.

It really irks me that I bought a brand new phone and it had problems when it was less than a week old. I returned it when it was less than 14 days old and Verizon gives me a refurb. That is just plain wrong and I thinking of filing a complaint with the state Attorney Generals office.

[weatherlover1]

Mine eventually quit working completely. I performed a factory reset and that did no good. I had to get a replacement.

It really irks me that I bought a brand new phone and it had problems when it was less than a week old. I returned it when it was less than 14 days old and Verizon gives me a refurb. That is just plain wrong and I thinking of filing a complaint with the state Attorney Generals office.

Being it was with in the 14 days they should have given you a new one, once the 14 days are past then they could go refurb. Is your refurb phone working okay at least?

[ddraper]

Being it was with in the 14 days they should have given you a new one, once the 14 days are past then they could go refurb. Is your refurb phone working okay at least?

New phone works fine and you can't tell it from new however it did have a "factory new refurb" sticker on it. I went to the Verizon Store in the next town over and they did not give me one that day but instead said they had to ship me one. Two days later Fedex delivered the phone and it was a refurb.

[MrGibbins]

New phone works fine and you can't tell it from new however it did have a "factory new refurb" sticker on it. I went to the Verizon Store in the next town over and they did not give me one that day but instead said they had to ship me one. Two days later Fedex delivered the phone and it was a refurb.

Wonderful. Upgraded and ordered the maxx on the 1st received it on the 12th and as of yesterday I started having this sound issue. So even if I go in today which is still within 14 days I will end up with a refurbished phone. Really getting frustrated with all these lemon phones. Its definitely hardware as the trick with pressing on the top of the Kevlar back brings the sound back.

Sent from my Transformer TF101 using Tapatalk

[weatherlover1]

Wonderful. Upgraded and ordered the maxx on the 1st received it on the 12th and as of yesterday I started having this sound issue. So even if I go in today which is still within 14 days I will end up with a refurbished phone. Really getting frustrated with all these lemon phones. Its definitely hardware as the trick with pressing on the top of the Kevlar back brings the sound back.

Sent from my Transformer TF101 using Tapatalk

Ugh I do not want to hear this.. I really hope this is not going to be a big problem. If this happens again to me I am going to be very unhappy..

[tz34mb]

Great find Edoublep!

Mine stopped working again last week...I tried safemode, factory reset and still did not work. Then the sound came back by itself. Yesterday it stopped working again and did as you advised near the speaker, and now it is working fine.

I am not surious to see how often this happens and if it starts happening with more RAZRs....

[ASaint]

Hey All...
Edoublep is on to something....
I've had this problem for the last couple days and even took it to a verizon store.
They had no idea what was causing this and was about to order another phone when the speaker started working.
It just happened again today and I tried Edoublep's suggestion and it worked.
There is a short in the Razr Maxx case. This is not a sofware/app problem.
Hope this helps.....