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Thread: Razr MAXX - Crash, crash, crash! Help!

  1. Droid Newbie
    kstrehle's Avatar
    Member #
    252868
    Join Date
    Feb 2012
    Posts
    4
    Phone
    Droid RAZR MAXX
    #1

    Razr MAXX - Crash, crash, crash! Help!

    Wow. What a giant pain in the rear this has been. Unboxed and activated my MAXX yesterday afternoon and like any phone geek, I was excited! Frustration then ensued. I am upgrading from a Droid X, btw, and if this crap continues, I may be going right back. Here's my list of issues thus far:

    *Since activated about 18 hours ago, it has crashed at least 12 times (not exaggerating). This is happening through normal use. I'm not trying to do anything out of the ordinary... device just reboots itself. Shortly after activation, I did complete the OTA update to system version 6.12.173.XT912 and so I did not use the "out of the box" version of the OS for very long. Considering wiping the phone and starting over?

    *I downloaded GO SMS Pro (had been using faultlessly on DroidX) and it caused my Yahoo email (through the Android email messaging, not the Yahoo Mail app) to not update and I received probably 20 text messages from short code 6250 with some cryptic message: VZWNMN: 1. So, this morning I did a quick Google search and saw a couple results that led me to believe I needed to remove the GO SMS app. I did and my email started to sync immediately and the text messages stopped. The native text app is crap. Guess I'll try Handcent again?

    *Now, with the integrated email messaging, my Yahoo account only gives me the option to sync 3 folders. Inbox, Sent and Trash. Why? On the X, I had access to all my Yahoo folders. I really don't want to use the Yahoo Mail app because it just isn't that great.

    *Wireless is not connecting at all. I turn wireless on and ask the phone to scan for networks, like my home network that multiple devices are connected to and it doesn't pull anything down. Finally found a network today but wouldn't connect to it. I have an unlimited data plan and with the 4G speed, wireless really isn't necessary except at home to control stuff on my computer over the network.

    *Positives that I can take away so far: 4G is blazing fast (in Cincinnati). Phone is sleek and fast, battery seems to be OK so far, will know more on that front in the next few days.

    *If anyone has any ideas on what the @#$% is going on with this thing, please let me know. Thanks!
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  3. Junior Droid
    Rckymtn's Avatar
    Member #
    245186
    Join Date
    Jan 2012
    Posts
    27
    Phone
    Bionic
    #2
    Seems like you got a faulty device...get it replaced.

    Sent from my DROID RAZR using DroidForums
  4. Master Droid
    MrTommy's Avatar
    Member #
    9449
    Join Date
    Nov 2009
    Location
    Carson City, NV
    Posts
    298
    Liked
    4 times
    Phone
    Droid Razr MAXX
    #3
    I think I would agree with Rckymtn...
    Cleanse the gene pool,
    Stamp out warning labels.
  5. Junior Droid
    birdiebo's Avatar
    Member #
    245385
    Join Date
    Jan 2012
    Posts
    15
    Phone
    Razr Maxx
    #4
    Is there a consensus on whether to accept the OTA update? I'm getting my Maxx tomorrow, and it seems that people are having issues with a possibly-flawed update.
  6. Administrator
    cereal killer's Avatar
    Member #
    88
    Join Date
    Oct 2009
    Location
    Austin
    Posts
    11,040
    Liked
    1555 times
    Phone
    Nokia Lumia 928
    Premium Member
    #5
    Quote Originally Posted by birdiebo View Post
    Is there a consensus on whether to accept the OTA update? I'm getting my Maxx tomorrow, and it seems that people are having issues with a possibly-flawed update.
    runs perfect for me and many others. Not sure where you are seeing that it's a flawed update...can you possibly link me?
  7. Master Droid
    cece5702's Avatar
    Member #
    163633
    Join Date
    Jan 2011
    Posts
    891
    Liked
    16 times
    Phone
    Droid Razr Maxx
    #6
    Take it back and make sure you do it within your 14 day "return" period so they can give you another new phone and not at certified, refurbished whatever!!!! :-)
    Quote Originally Posted by kstrehle View Post
    Wow. What a giant pain in the rear this has been. Unboxed and activated my MAXX yesterday afternoon and like any phone geek, I was excited! Frustration then ensued. I am upgrading from a Droid X, btw, and if this crap continues, I may be going right back. Here's my list of issues thus far:

    *Since activated about 18 hours ago, it has crashed at least 12 times (not exaggerating). This is happening through normal use. I'm not trying to do anything out of the ordinary... device just reboots itself. Shortly after activation, I did complete the OTA update to system version 6.12.173.XT912 and so I did not use the "out of the box" version of the OS for very long. Considering wiping the phone and starting over?

    *I downloaded GO SMS Pro (had been using faultlessly on DroidX) and it caused my Yahoo email (through the Android email messaging, not the Yahoo Mail app) to not update and I received probably 20 text messages from short code 6250 with some cryptic message: VZWNMN: 1. So, this morning I did a quick Google search and saw a couple results that led me to believe I needed to remove the GO SMS app. I did and my email started to sync immediately and the text messages stopped. The native text app is crap. Guess I'll try Handcent again?

    *Now, with the integrated email messaging, my Yahoo account only gives me the option to sync 3 folders. Inbox, Sent and Trash. Why? On the X, I had access to all my Yahoo folders. I really don't want to use the Yahoo Mail app because it just isn't that great.

    *Wireless is not connecting at all. I turn wireless on and ask the phone to scan for networks, like my home network that multiple devices are connected to and it doesn't pull anything down. Finally found a network today but wouldn't connect to it. I have an unlimited data plan and with the 4G speed, wireless really isn't necessary except at home to control stuff on my computer over the network.

    *Positives that I can take away so far: 4G is blazing fast (in Cincinnati). Phone is sleek and fast, battery seems to be OK so far, will know more on that front in the next few days.

    *If anyone has any ideas on what the @#$% is going on with this thing, please let me know. Thanks!
  8. Master Droid
    wyld's Avatar
    Member #
    188736
    Join Date
    Apr 2011
    Posts
    531
    Liked
    4 times
    Phone
    Motorola Droid Razr
    #7
    I would take it back!!!!

    Razr-Eclipes-1.2.1
    Razr-Eclipes-v1.2.1
  9. Junior Droid
    birdiebo's Avatar
    Member #
    245385
    Join Date
    Jan 2012
    Posts
    15
    Phone
    Razr Maxx
    #8
    Quote Originally Posted by cereal killer View Post
    runs perfect for me and many others. Not sure where you are seeing that it's a flawed update...can you possibly link me?
    I thought I'd read on the regular Razr forums that people were experiencing freezes and data drops after receiving the latest OTA update, so I was debating whether to go ahead and install it right away, or wait for VZW to correct whatever the problem might be.
  10. Master Droid
    Trash Can's Avatar
    Member #
    81608
    Join Date
    Jun 2010
    Location
    Las Vegas, NV
    Posts
    349
    Liked
    85 times
    Phone
    Razr Maxx
    #9
    Quote Originally Posted by birdiebo View Post
    I thought I'd read on the regular Razr forums that people were experiencing freezes and data drops after receiving the latest OTA update, so I was debating whether to go ahead and install it right away, or wait for VZW to correct whatever the problem might be.
    I'm sure there are some people who still experience data drops, but the latest OTA virtually eliminated the problem for most, myself included.
  11. Droid
    DarthKinetic's Avatar
    Member #
    252196
    Join Date
    Feb 2012
    Posts
    49
    Phone
    Droid Razr Maxx
    #10
    Quote Originally Posted by birdiebo View Post
    Is there a consensus on whether to accept the OTA update? I'm getting my Maxx tomorrow, and it seems that people are having issues with a possibly-flawed update.
    mine updated ,no issue here.

    I say trade that pos in and start over, one app at a time.
    OG Droid > Droid X > Droid Razr Maxx
    Asus Transformer
    Family owned:
    Samsung Charge,Razr Maxx #2, Acer A100, Nook Color, Nook Tablet
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