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Thread: Razr Maxx Data issue (and not getting calls)

  1. Droid Newbie
    Jim Droid X's Avatar
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    Central CT
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    Razr Maxx
    #1

    Razr Maxx Data issue (and not getting calls)

    I got my Razr Maxx as soon as the Verizon store opened, I waited for the battery life after returning my original Razr. The battery is awesome, it actually does last all day!

    Now off to the issues, and they are major ones. I keep losing my data, and for long periods of time. I called Motorola tech support and they had me download the "restore connectivity settings" app from the app store. It was supposed to fix the issues, and in the 5hrs since I downloaded it I lost the data 4 times (that I noticed). While holding for second level tech support I got hung up on twice. On the third call I was told they had left for the day. You would think they would have fixed this known issue before releasing a new phone! Does anyone have any suggestions?

    I am also having trouble receiving all my calls. So far 4 times I have gotten random voicemails when my phone didn't ring. All 4 people said my phone just went to voicemail without ringing and I happened to be in an area with perfect service. Is anyone else having this issue too?

    Jim
  2. Droid
    doggy2965's Avatar
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    248956
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    Jan 2012
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    Droid Razr Maxx
    #2
    My Max is running flawless. Maybe you have one with a bad radio I would take it back

    Sent from my DROID RAZR using DroidForums
  3. Junior Droid
    connorandrew's Avatar
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    Phone
    Razr Maxx
    #3
    I agree. I have no problems with the phone. Take advantage of the 14 days and get another one.

    Sent from my DROID RAZR using DroidForums
  4. Master Droid
    dieselpowered's Avatar
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    Samsung Note 3
    #4
    Got mine earlier today and it has been flawless, love it!
  5. Droid
    MaXGTS's Avatar
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    #5
    Manufacturer defects is not limited to 14 day return policy. That falls under the 1 year warranty. I had the sales rep at Verizon clarify that for me tonight when I picked up my new Maxx.
  6. Master Droid
    dieselpowered's Avatar
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    #6
    Quote Originally Posted by MaXGTS View Post
    Manufacturer defects is not limited to 14 day return policy. That falls under the 1 year warranty. I had the sales rep at Verizon clarify that for me tonight when I picked up my new Maxx.
    That is correct, however, you will receive a refurbished device.
  7. Droid
    Hail's Avatar
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    Razr Maxx
    #7
    That's correct but take it to the store u will get a new device .... this phone is a monster!

    Sent from my DROID RAZR using DroidForums
  8. Droid Newbie
    cruzinray's Avatar
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    Phone
    RAZOR
    #8
    Happened to me three weeks ago with my razor when i first got it. After three weeks of complaining ive realized that i will have to live with because its a 4g problem. So i traded it for the mazz. If im going to be stuck with one it should at least the mazz. You will learn to get used to it.

    Sent from my DROID RAZR using DroidForums
  9. Master Droid
    dieselpowered's Avatar
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    #9
    Quote Originally Posted by cruzinray View Post
    Happened to me three weeks ago with my razor when i first got it. After three weeks of complaining ive realized that i will have to live with because its a 4g problem. So i traded it for the mazz. If im going to be stuck with one it should at least the mazz. You will learn to get used to it.

    Sent from my DROID RAZR using DroidForums
    What is the mazz?
  10. Super Moderator
    FoxKat's Avatar
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    Premium Member
    #10
    Quote Originally Posted by dieselpowered View Post
    What is the mazz?
    Nothing the mazz with me, what's the mazz with you? :/

    Sent from my DROID RAZR using DroidForums

    "Professor FoxKat"
    "Saving DROID Razr's, one battery at a time. :-)" - (credit SallyC)
    Avatar is Maxwell Smart, AKA Agent 86, from "Get Smart" (with his signature "Shoe Phone"), a SitCom TV series by Mel Brooks & Buck Henry, based on the spy thriller series, "The Man From U.N.C.L.E.".
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