Whatever. My phone was in an Otterbox Commuter (the largest Commuter for any phone I've owned, and I've had them for alot: several Blackberrys, Droid X, GNex, etc.). NEVER BROKEN A PHONE. NEVER.
I took it out of my pocket and it fell onto a tile floor. Literally dropped from pocket height, and the screen was black with spidering down one side, barely visible. VZW screws me on the insurance (another story), so I read on here that it's about $100 for a screen replacement. Cool; I mail it, insured, and check the RMA to see that it was received on Saturday, May 4th. And that's where it stands.
There's "5-day turnaround after it arrives" plastered on the motorola website, so I call Wednesday, 5/8. "Peter" tells me it's only been 3 BUSINESS days, and to call back Friday. Ok; whatever. I wait, and call back the following Tuesday, May 14th. There's been no update on the "track your repair page". A pointless 35 minute call to Bhopal or wherever results in "Christopher" updating my ticket or some such fluff. Ok. I'm told I'll get a call back within "24 business hours"...ok...
Friday, May 17th at 3:24, I get a call back from "Christopher" who tells me "there's no additional information" and someone will be in touch. Ok. Now I'm annoyed; I'm clearly getting the blow off.
Today (Monday, May 20th) I call and after a 46 MINUTE call, I get told that they're "waiting on parts" and will be getting a $50 Google Play gift card for the delay. Great. I tell them I just want my phone; I'm going to smash this iPhone with it's 3G, no hotspotting, tiny screen, etc. The snippy guy (who I was on hold for the better part of the 46 minutes waiting to talk to) tells me he "has no further information" when the phone will be fixed, and to call back "in 24 to 48 hours". I tell him I'll be calling tomorrow. He says to wait "24 to 48 hours". I said "yup...ok...talk to you tomorrow, CHARLES", or whatever nom de guerre he was going by.
Horrific service; I just want MY phone back. I don't want a replacement (my phone is set up the way I want it). Ugh...be forewarned if you decide to send your phone (which should NOT have broken) in to this company.
Oh, and somewhere, when entering my CC info, there was the price of $159 for the repair. We'll see.