You should take that thing back to the Verizon store. They should be able to help you or give you a new unit.
I have. I've been through 3 phones in 2 years. Paid 200 for rezound then was forced into (the m) which was free. Did I get my 200 back? Of course not. I tried to get them o let me get a new phone at subsidized price but they didn't give a ****.