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Thread: WiFi not connecting and how I got it to connect

  1. Master Droid
    bigbadwulff's Avatar
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    #1

    WiFi not connecting and how I got it to connect

    Never had a phone not connect to our Cisco wireless router before this phone. I simply hit RESET on the router, then immediately hit the CONNECT on the phone and it connected just fine. Before that all it would do is SAVE(?) the info for the router. That was strange. But I think the phone tells you to hit another button on the router, which our old router does not have so I tried that.
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  3. Senior Droid
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    #2
    * reduce the variables that could be causing problems - a couple thoughts for your consideration *

    Couple presumed things - WiFi on the phone needs to be on, you have "preferred" WiFi account(s) setup in the phone along with appropriation security settings and passwords, and you have the WiFi frequency set appropriately according to your wishes/needs (more on this below).

    I have never used that "button on the router" (auto-connect, NOT speaking of the reset-button). I believe all that it does is automatically allow a device to connect without having to enter the pass-code for the network router. The router allows you to bypass having to enter the pass-code, because you have physical access to the equipment (therefore kinda assumed you should be allowed to connect via this type of auto-connect hard-key). I have always preferred to enter the pass-codes myself, as a means of reconfirming everything is as it should be (at least the first time a device connects to my router. During first connection, I want to make sure it is connecting properly and to the correct frequency that I want it to use). Additionally, shortly after first connection to my router I like to reserve a DHCP address for the device as a means to eliminate future conflicts where the router can give out connections as they are requested by devices (possibly different address each time a device connects). I leave no "open addresses" (unreserved), and have 5-guest addresses setup as dynamic assigns (un-reserved) for when folks visit (guest-privileges typically turned off unless I know folks will be in our environment with WiFi needs). This type of wireless address assignment plan has greatly decreased dropped/missed/non-working connections in our WiFi environment.

    Example:
    I believe that each time you shut off the screen on the Razr M, it shuts down the WiFi connection as power savings (unlike how 4G is always on). It could be that your phone gets dynamic address from router, and that when you turn the screen off and another device connects to your router - that the previously assigned address for the phone gets reassigned to a different device by your router ... and your phone needs to get a fresh dynamically assigned address resulting in a connectivity hiccup with your router? I had some issues like this a while back, before I started reserving addresses for all devices in our typical environment.

    A secondary consideration on the Razr M is the fact that it supports both 2.4GHz and 5GHz Wifi ... (has both WiFi built in). I purchased a dual-band Cisco Router (2.4/5GHz) specifically to open up additional WiFi bandwidth in our environment, and dual-band WiFi was a significant reason I choose the Razr M. If you are not specifically needing both 2.4 & 5GHz frequencies, I would suggest you simplify the phones duties and consider only having one on (reduce the variables that could be causing problems ...). For most folks, I would assume this to be 2.4GHz. If you are going to braodcast and run a dual-band wireless network, I would suggest that you name each band (2.4GHz and 5Ghz) differently, so as not to have confusion down the road (maybe the same pass-code, but for sure a different network-name).
    Last edited by Spey; 12-11-2012 at 03:11 PM.
  4. Master Droid
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    #3
    I was talking about initially connecting to it. It would not unless I did that. Now it connects every time. I put this out there in case others ran into the same problem.. Which I've seen posted on other sites.
  5. Master Droid
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    #4
    Daughter brought her new Samsung Galaxy SIII home and it connected to the WiFi with no problem. I guess the M is a bit picky.
  6. Master Droid
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    #5
    This is interesting. Got a replacement M and it hooked up to the wireless router right away with no problem.
  7. Master Droid
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    #6
    Bump
  8. Droid
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    #7
    My RAZR M is very picky about my WiFi. I have had to turn my router off and back on to get it to connect. Pretty irritating. My wifes, daughters and my 2 old phones connect without a problem. For the first time this evening I came home and it connected itself. Hopefully this is a good sign.
  9. Senior Droid
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    #8
    My Razr M is very non-picky (so long as setup correctly), and connects quickly and accurately to WiFi pretty much every time based on my user settings at the time.

    By default, the M should be placing priority on WiFi, over Broadband (3G/4G) when both are turned on simultaneously. So, even if you leave your Broadband Data Radio turned on, at same time as WiFi, the phone should look for WiFi as a priority connection; but will need to find WiFi connection each time it's turned on. The other thing about the M is that 4G is Always On unless you manually turn it off (so even though the screen is turned off the 4G is still connected - this is not a M-thing, it's a 4G-thing - if you don't like this, then that's a separate issue to turn off 4G-LTE).

    Why it's important to understand this, in my mind at least ...
    Example: (relative unless you have user-elected to turn off the 4G-LTE radio)
    You run your phone with 4G & WiFi Radios Turned ON (at the same time), and your phone priority connects to WiFi (over 3G/4G) as it should.
    You press the power button turning off the screen (this turns off WiFi, and your phone auto switches to 4G & stays connected).
    You press the power button turning on the screen (4G is still connected, and phone starts to look for WiFi and only if finds a good signal that it has been programmed to connect to will it connect). So, if 4G is on it stands to reason that the user should expect it to takes a little bit of time to find good WiFi and to decide to prioritize WiFi over the broadband-data connection.
    Additionally, in the phone WiFi Settings is user program-ability to set the phone to attempt to connect to weak WiFi, or to ignore weak WiFi signals (so if you are in your house a little far away signal wise from your WiFi Router the phone may ignore (depending on your user WiFi Settings selected).

    The above example may or may not be relative to why/how you are having some issues with WiFi Connectivity. If it is related, then in my mind the "problem" is more about the user understanding what's going on. Most likely, the issues you may be experiencing are related to you phones WiFi Settings, and/or the Setting on your Wireless Router. The M has been the most trouble free device I have used for WiFi & Broadband, it does what it does really well in my mind.
    Last edited by Spey; 12-16-2012 at 08:53 PM.
  10. Droid
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    Update! Went to the Verizon store and my phone connected to everything in there with no problem. Called my WiFi provider, and they had me go through the settings. Had me change it from WAP to WEP and it connected instantly. I thought it would be the other way around. To happy right now cause I really love thus phone.
  11. Junior Droid
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    #10
    Spey, I believe in the WiFi advanced settings there's a 'keep WiFi on' during sleep. I'm thinking this will keep from using 'data' from background apps when in sleep mode and also negate the reconnect lag of a 3g/4g to WiFi switch. Doesn't mean a lot, but might help with those having trouble reconnecting.
    Last edited by buldog; 12-18-2012 at 07:55 PM.
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