Originally Posted by steveninspokane
This is the one I installed. It is called Motorola Device Manager. Click for the window version.
I've tried everything listed and still can't get the program to recognize the phone, i've deleted drivers and reinstalled and everything, please I need some help, not familiar enough to do the manual root, all phone settings are what is stated as needed, all ducks are in a row, just once it says waiting for device that is the end, it's sat as long as 2 hours
this is on a razr running 4.0.4
I am not sure I just double checked it on my phone and it worked with no problem.
I unrooted with the 1.61 utility with my phone connected and on USB mass storage mode with USB debugging on and install from unknown sources checked.
I then connected my phone and changed it to MTP mode then launched the 1.71 utility, did option 3 and it did its thing rebooted and I was rooted.
So either USB option should work just fine and as long as you have the drivers installed you should be fine. When you choose your USB mode does your computer say "Your device is ready to use"? If not then you have the wrong drivers or don't have them installed correctly.
I am having the same issues with my Razr Maxx since the ICS update.. not matter what i do i can not get the ADB driver to load no matter what i do.. i have tried numerous drivers.. uninstalled all of them.. tried the motorola device manager.. tried the phone in different USB modes.. Debugging is turned on.. using same computer when working with phone on gingerbread and had no issues then.. but no matter what i try.. device manager never show's ADB driver since the ICS update.. when i try the #3 for 4.04 root.. just sits at waiting for device.