I tried all the process and got as far as a rooted and cyno prom phone

Could not get past RadioComm, even with a green dot and updated MOT USB drivers.

I am sure some have posted\tried this and maybe it will help you
https://motorola-global-portal.custh...-your-device-a


I found it won't work for me on 64 bit Windows 8

I will give a few more shots and probably give the phone to my sister who is a Verizon customer )