If you can't get to the AP Fastboot screen, then the utilities above won't work and we're forced to try the last resort...a full Factory Data Restore (FDR).
NOTE: The following will clear your phone of all history, personal data on the internal SD card (not the removable card), and will return the phone to an out of box state. ALL USER DATA WILL BE LOST! Proceed with caution.
If not, then follow ALL the instructions at the top again, but this time, instead of wiping the cache, we're going to do a full wipe data/factory reset. Just as above, highlight that selection, and press the Power button. You will be presented with a second menu with a series of "No" selections and only one "Yes -- delete all user data". If you don't highlight that Yes line, when you press the Power button it will simply jump back to the previous menu. You will want to highlight that Yes selection and press the Power button. It will perform the process and should revert back to the main Blue text screen where this time you will highlight the reboot system now selection and press the Power button.
... OK SO, not the same phone exactly and not the same problem, but I have been trying in vain to find exact detailed instructions on how to wipe the data from my DROID 4 (do a factory reset) before I have to return it with sensitive data on it for a replacement.My touch screen was defunct. Instructions on verizon's page got me nowhere(in fact they GAVE me the original poster's problem screen- how is that for help???), I needed THIS exactly and it worked and I am so thankful. I had to post to say thanks!
I let out a very happy shout when the green android appeared lying on his back!
Now I can send this phone back (oh it is only a month old- also a replacement, for the replacement phone, for the replacement phone.. no joking... I'd gotten for my original, all less than a year ago... I guess I won't be getting the DROID 4 again once I can upgrade)
THANK YOU THANK YOU THANK YOU