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Thread: Problem with Exchange ActiveSync

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    Muschnick's Avatar
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    #11
    Oh one other thing.....

    I was in the account section where it shows everything it is trying to sync and at the bottom of the page it showed an I/O error. Maybe that means something or maybe it is generic.

    Any chance this is a HW issue?
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    #12
    Yep, that sounds like a good idea. Let's see if there is a pattern. Maybe try disabling WiFi all together and see if the problem persists?????
    Jim Rhodes - MCP, Network+, A+
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    My Blog: Roaming Noodles
  3. Droid
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    #13
    I just turned off Wifi.....I rarely connect to Wifi so I doubt it only occurs when on Wifi but truthfully I haven't paid that close attention as to when the problem is happening because it was showing up so often.

    I'll give it a shot and see if I run into more issues...

    The connection just came back....I should have checked that before I disabled Wifi but it looks as though it had come back before I switched Wifi Off as the emails were updated.

    I will run another test and turn it on and off a few times and see if that triggers the connection issue.
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    #14
    I guess a H/W issue could be a possibility. I personally haven't seen one, yet. Does the I/O error message give anything specific? Like a code?
    Jim Rhodes - MCP, Network+, A+
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    My Blog: Roaming Noodles
  5. Droid
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    #15
    I ran some tests starting and stopping Wifi and I couldn't get this sync / I/O error to occur. I'll run without Wifi for awhile to see if the issue shows up on the mobile network or just Wifi.

    Thanks again for your help jrhodes!
  6. Droid
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    #16
    Unfortunately the I/O Error says just that....Are there logs I can get into?
  7. Junior Droid
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    #17
    Hmmm. Not that I know of. Don't you just love those generic error messages?
    Jim Rhodes - MCP, Network+, A+
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    My Blog: Roaming Noodles
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    #18
    I found a free app called sendlog. I tried it and it seems to capture a bunch of stuff that is very difficult to read but if I run that and review the log shortly after the problem occurs maybe I will see something interesting

    If I see anything I will post it here so you can check it out.
  9. Droid
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    #19
    Jim does this make sense to you? I was able to get these logs while it is failing to sync....

    http statuserror: 400 <-- It seems as though the exchange server is saying the request is "malformed"....hmmm


    10-28 20:28:54.675 D/EAS_SyncEngine( 459): 06021143 > syncMailFolderAndUpdAccount()
    10-28 20:28:54.675 D/EAS_SyncEngine( 459): 06021143 > GFH()
    10-28 20:28:54.675 D/EAS_SyncEngine( 459): 06021143 Folder sync key: 1
    10-28 20:28:54.715 D/htc_EAS_ContactsSyncAdapterService( 459): 06021143 onCreate()
    10-28 20:28:54.725 V/AlarmManager( 93): Adding Alarm{460b5778 type 2 android} Dec 31 07:28:12 pm
    10-28 20:28:54.735 I/htc_EAS_ContactsSyncAdapterService( 459): 06021143 > performSync
    10-28 20:28:54.935 D/dalvikvm( 459): GC_FOR_MALLOC freed 10556 objects / 785320 bytes in 72ms
    10-28 20:28:54.945 D/NativeCrypto( 459): Freeing OpenSSL session
    10-28 20:28:54.945 D/NativeCrypto( 459): Freeing OpenSSL session
    10-28 20:28:55.036 I/EAS_SyncEngine( 459): 06021143 ! error. GFH http statuserror: 400
    10-28 20:28:55.065 D/MailSyncSource( 459): 06021143 - saveData()
    10-28 20:28:55.065 D/MailManager( 459): 06021143 > saveMailboxInfo
    10-28 20:28:55.156 D/MailManager( 459): 06021143 < saveMailboxInfo: true
    10-28 20:28:55.166 D/EAS_SyncEngine( 459): 06021143 writeGlobalInfo: 1
    10-28 20:28:55.175 W/System.err( 459): com.htc.android.mail.eassvc.core.SyncException: Bad Request
    10-28 20:28:55.175 W/System.err( 459): at com.htc.android.mail.eassvc.core.SyncManager.getHt tpStatusError(SyncManager.java:7820)
    10-28 20:28:55.175 W/System.err( 459): at com.htc.android.mail.eassvc.core.SyncManager.getFo lderHierarchy(SyncManager.java:1334)
    10-28 20:28:55.185 W/System.err( 459): at com.htc.android.mail.eassvc.core.SyncManager.syncM ailFolderAndUpdAccount(SyncManager.java:7949)
    10-28 20:28:55.185 W/System.err( 459): at com.htc.android.mail.eassvc.core.SyncManager.syncM ailFolderAndUpdAccount(SyncManager.java:7917)
    10-28 20:28:55.185 W/System.err( 459): at com.htc.android.mail.eassvc.core.SyncManager.doSyn c(SyncManager.java:1125)
    10-28 20:28:55.185 W/System.err( 459): at com.htc.android.mail.eassvc.EASAppSvc$MailINComman dHandler.handleMessage(EASAppSvc.java:5965)
    10-28 20:28:55.185 W/System.err( 459): at android.os.Handler.dispatchMessage(Handler.java:99 )
    10-28 20:28:55.185 W/System.err( 459): at android.os.Looper.loop(Looper.java:144)
    10-28 20:28:55.185 W/System.err( 459): at android.os.HandlerThread.run(HandlerThread.java:60 )
    10-28 20:28:55.185 I/EAS_AppSvc( 459): 06021143 MailIn Exception: 450
    10-28 20:28:55.185 D/EAS_AppSvc( 459): 06021143 Exception happen, MailIn out of retry times, quit.
    10-28 20:28:55.185 D/EAS_AppSvc( 459): 06021143 Mail(in) unBlockCondition: 2
    10-28 20:28:55.185 I/EAS_AppSvc( 459): 06021143 MailINCommandHandler.unBlockCondition(): 2
    10-28 20:28:55.185 D/EAS_AppSvc( 459): 06021143 SyncThreadManager.messageDone(3) 1171401016
    10-28 20:28:55.185 D/MailSyncSource( 459): 06021143 - saveData()
    10-28 20:28:55.185 D/MailManager( 459): 06021143 > saveMailboxInfo
    10-28 20:28:55.195 D/EAS_AppSvc( 459): 06021143 syncMailbox(): block finish
    10-28 20:28:55.195 D/EAS_AppSvc( 459): 06021143 < syncCollectionId()
    10-28 20:28:55.195 I/EAS_SyncEngine( 459): 06021143 sendMail failed: Bad Request
    10-28 20:28:55.195 I/EAS_SyncEngine( 459): 06021143 error status code: 400
    10-28 20:28:55.286 D/MailManager( 459): 06021143 < saveMailboxInfo: true
  10. Junior Droid
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    #20
    No. it doesn't make sense to me. But I am looking into it. Try this:

    Go to Home>Settings>Applications>Manage Applications
    Click the Menu button and select "Filter"
    Select "Running"
    Scroll down to the "Email" application. Select "Clear Data"
    Jim Rhodes - MCP, Network+, A+
    Mobility Solutions Engineer
    AppRiver

    My Blog: Roaming Noodles
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