Frankly, I have some files on the phone that unfortunately aren't on my SD card or computer, and I would like to access them. I know they're still there, but I need the phone to communicate with my computer. I know that a hard reset or a phone replacement is in my future, so I'm not looking for my phone to be perfect without a hard reset. I just want to copy some files before wiping them.
Tech support here seems reluctant to discuss a safe mode or recovery boot, but I believe this is what I should be doing. I can get the phone into recovery mode, but the communication with my computer isn't quite there. A safe mode boot isn't working. Please, does anyone here have information about overriding all optional apps and just getting into the phone's brain (which is what safe mode would do)? Please? I would really appreciate it.
So, when you plug your phone into your computer via usb - it doesn't connect? Have you tried redownloading the specific drivers?
Droid Does Incredible things
Correct -- it doesn't connect. If I boot in recovery mode, my computer recognizes it as a CD drive but doesn't find any files. Apparently there is a safe mode, but I can't get it to boot into safe mode; I think this would probably be the solution. Other internet threads say that getting it into safe mode requires holding down a few buttons at once, but I think that holding "menu" isn't registering, since it's not a physical button.
My computer found new drivers. But the phone doesn't ever get to a booted-up stage where the computer can find it. The recovery mode is the closest I can get.
DOES ANYONE KNOW HOW TO GET IT INTO SAFE MODE? I would appreciate it.
I think we found somethin in the Android Forums, and also found a video on YouTube on how to do it. The video was a huge help. After a couple of attempts at first, it wasn't working. Then, we just took the battery out of the phone for about 10 minutes and tried everything again and it worked. After going back to 2.1, and then installing the update again, everything worked fine.
I'm sorry I don't have the links for you...I've switched laptops since this happened and never transferred my favorites. If you google for it, I'm sure you'll find it. It seems like alot of people were having the same problem. Good Luck.