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Thread: My New HTC Incredible keeps rebooting

  1. Droid Newbie
    mandroid's Avatar
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    HTC Incredible
    #1

    My New HTC Incredible keeps rebooting

    My New HTC Incredible keeps rebooting for no apparent reason. Reboots when just sitting with no apps running or in the middle of a song or movie. I have it powered and charging with the AC charger to see if it reboots then. Maybe its the battery heating, anyhow its going back tommorow for a new one.
  2. Droid Newbie
    mandroid's Avatar
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    #2
    Just rebooted on AC charger, oh well no playing with it tonight.
  3. Droid
    robdroid's Avatar
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    #3
    Quote Originally Posted by mandroid View Post
    My New HTC Incredible keeps rebooting for no apparent reason. Reboots when just sitting with no apps running or in the middle of a song or movie. I have it powered and charging with the AC charger to see if it reboots then. Maybe its the battery heating, anyhow its going back tommorow for a new one.
    Mandroid If you were my PC Client and you said this about your laptop Id say remove power cord and battery for few minutes then put it back together and retry
  4. Junior Droid
    Oxyacetylene's Avatar
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    #4
    This may not be the fix, but my old phone was still powered on so that I could be sure I had all of my data off of it. Since shutting the old phone off completely my Incredible has not rebooted. My old phone was still trying to access the network because I kept getting warnings about a PPP connection error...My Incredible rebooted several times after first activating it in the store and driving back to work. The rep at the store then told me there was a bulletin and the solution was to fully charge the phone and then remove the battery to perform a soft reset. I did this and the phone rebooted several more times after replacing the battery...This time I removed/replaced the battery and made sure my old phone was shut down and no reboots so far...

    update* I just read online where someone else swapped from Tmo service to VZW and their new Incredible crashed/rebooted so having your old phone on the network probably has nothing to do with it...
    Last edited by Oxyacetylene; 04-29-2010 at 07:10 PM.
  5. Droid Newbie
    word2218's Avatar
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    Motorola Droid
    #5
    mine is doing this as well.. rebooted 4 times in the past day that i've had it.. i've done a factory wipe, doesn't seem to help - anyone else having this issue?
  6. Junior Droid
    Oxyacetylene's Avatar
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    #6
    This is a widespread issue. One of my coworkers bought one yesterday too and his is doing the same thing. When I went back to the VZW store yesterday I was the third person to come back already. The charge fully and soft reboot "fix" doesn't help. Other information online says it may be a network issue with our area (NC)...waiting to see for sure.

    I am waiting a few days before I mail off the rebate to be sure I can return the phone if needed. I really hope this can be fixed without a hardware exchange.
  7. Droid Newbie
    indywebdude's Avatar
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    #7
    I am waiting a few days before I mail off the rebate
    Rebate ? I didn't get no stinkin' rebate ?
  8. Droid Newbie
    acharpe's Avatar
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    #8
    Did you get it at Best Buy? If so, you didn't need a mail-in rebate. I was only Verizon that required you to mail in a rebate.
  9. Premium Member
    hookbill's Avatar
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    #9
    Well, I wouldn't say it's a wide spread issue. Have you guys thought that maybe you're running something that isn't playing nicely with your Incredible. Like do you have any anti virus or task killers?

    Causes problems on Droids.

    Also a simple battery pull for 30 seconds is something else you can try.
    Please be respectful. Respect is #1 here at DF Please read our Guidelines of Conduct
  10. BzB
    BzB is offline
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    #10
    Quote Originally Posted by Oxyacetylene View Post
    This is a widespread issue.
    that's incorrect. it is a limited issue. if it were widespread the internets would've blowd up by now.
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