Backup assistant

My wife has my Incredible now that I updated to another phone. She wanted to keep my email on that phone so I didn't do a factory reset I just set up her email along with mine on her phone. But now it won't back up. It tells her that the phone number has changed and to fix it she is to enter a numerical pin but we don't know which one. And whatever we enter it tells us that that account already exists and to contact customer support. But what customer support, Verizon, HTC? Does anyone know who to fix this without doing a factory reset? Thanks

This sounds like a Verizon problem to me.

You might want to enter your last 4 digits of your SSN. Worth a try.

aliens don't use razr's, they use obsidian.

I never thought of SS#, thanks. I knew I might have to call Verizon, of course, that is usually an ordeal.

Whenever you go to the store they always make you enter it. If you find the right rep they will call tech and reset your, I'm assuming gmail, account. Most reps just take the open a new account approach, PITA.

aliens don't use razr's, they use obsidian.