Duplicate text messages

[LPGirl]

Just recently I'm having issues with texting, everyone I text gets duplicate text messages from me. I've also noticed my text messages that I receive will freeze up and I won't get them till hours later. This only started happening ever since I had a hard reboot due to low on storage space on the phone, not sure if that had anything to do with it. I've had my Incredible for almost 2yrs and love the phone not looking to get another just yet is there anything that I can do to fix the problem?

[tgyberg]

Have you tried shutting it off and pulling the battery? If that doesnt work, a factory reset may do the trick.

[PhoebeAnn]

I have the inverse problem -- I receive duplicate texts. Most I've seen has been a total of 4 messages, and that seems to be the most common, but I have seen anywhere from 1 to 3 duplicates. Happens fairly often from an alarm service sending me alert notifications. The service has checked with their ISP, and they assure them that they're sending only one message. These alerts are also sent via e-mail, and I receive (correctly) only one copy.

I see a similar problem with regular e-mail, mostly from one sender. He runs his own sendmail server, and has sent me logs showing:

...four "bad acknowledgement" deferrals by relay.verizon.net, that apparently actually did receive and forward the message anyway; followed by the fifth "normal" message acceptance.

Now I have 2 questions:

(1) How do I find someone within Verizon who knows and cares about something like this, and can maybe fix it?
-and-
(2) Are similar logs and diagnostics available for SMS servers, and if so, see (1).

Actually, there's a 3rd question:

(3) Am I being charged for the duplicate texts?

[LPGirl]

Yes I've tried the battery trick. Can I do the factory reset or is it something I have take into the verizon store and have them do it?

[tgyberg]

Yes I've tried the battery trick. Can I do the factory reset or is it something I have take into the verizon store and have them do it?

You can do the reset, it's under settings on your phone. Now it will wipe the phone clean (not your sd card) and will appear as out of the box new. So you will have to set everything up again.