Rebooting After Updated Software

[Nyobie]

I just bought an Incredible at the Verizon store and I have 2 weeks to decide whether or not I want to return it.

My question is whether or not this SW update will affect my phone. What version is affecting your phones for those of you experiencing the 2am Drooooid problem?

[TatDroid]

I believe the posts here are discussing OTA updates to their OG Incredibles (first generation). I'm pretty sure Verizon hasn't offered them for sale for quite a while now. Your Incredible 4G (I'm guessing that's what you just purchased) shouldn't share any of these issues.

[Nyobie]

Thanks! I'm new to the HTC Incredible so I don't know it's history and what changes have been made over time as new versions of the same line of phones have become available. HTC didn't do a very good job with the box. The main label says HTC Incredible, then on the small print on the side, it does say HTC Incredible 4G LTE so yep, that's what I have. I was a bit concerned that the Salesman at the VZ store actually sold me what I now know to be the first generation which you mentioned but I'm glad to find out it's not. I can't tell from this thread, if the problem others have described in this thread has been fixed or not and if it has been fixed, what was the fix so I'll keep my thread subscription as I'm curious to know how the issue was resolved if it even has been at this point. Thanks again for your help!

[droidusertoo]

Thanks! I'm new to the HTC Incredible so I don't know it's history and what changes have been made over time as new versions of the same line of phones have become available. HTC didn't do a very good job with the box. The main label says HTC Incredible, then on the small print on the side, it does say HTC Incredible 4G LTE so yep, that's what I have. I was a bit concerned that the Salesman at the VZ store actually sold me what I now know to be the first generation which you mentioned but I'm glad to find out it's not. I can't tell from this thread, if the problem others have described in this thread has been fixed or not and if it has been fixed, what was the fix so I'll keep my thread subscription as I'm curious to know how the issue was resolved if it even has been at this point. Thanks again for your help!

As far as I know, the issue has not been resolved. I'm still experiencing periodic 2am wake up yells from my ole buddy DROOOOOID. Recently I noticed my phone appears possessed and won't stay on the home screen, as if someone else is moving through the screens on my phone. This happens now and then.

I have not called Verizon specifically about this "reboot" issue, although I mention it each time I have a representative on the phone (have had to call recently about an odd e-mail message with my requested feature change---yet I've changed nothing)...Also noticed my battery is draining every day as if I'm attempting to run a smal country off of it. I'm patiently waiting for the new iPhone and have decided to become a traitor to my beloved Droid. In the meantime, I plug my phone in every night, silence it, flip it face-down on the nightstand and have sweet dreams.

[ktmoutlaw]

I to am going to wait for new iPhone as Apple had 90% of its users updated on new Rom within six months Android only 6% HTC I WISH YOU CARED AND VERIZON FU

[orangeflame08]

I'm having the same problems as everyone else. I know doing a factory reset is a pain, but I'm thinking of doing it. I just got this phone earlier in the week to replace my droid 2 that was having major issues, so I do not have much on the phone yet anyway. If I reset it, would that mean it would reset without the OTA update? If so, I just won't hit the "update" option when it popped up.

[Mesentery]

I followed the directions in this link, and by removing most of my apps it seems to have worked. Apparently one or more apps may be causing this, but there is no way to tell which one it is. This seems to have worked on both mine and my wives phones. Also, you can manually set the clock to 2:00 AM and set the day ahead to test if the reboot will start again.
Safe Mode - DROID INCREDIBLE by HTC

[droidusertoo]

ANOTHER UPDATE:
Yes, my phone (HTC Droid Incredible) is still at it (ever since I accepted the software update back around the 4th of July weekend). Last night I almost flushed the phone because I forgot to set it to silent and it was in such a crazy loop of restarting that I couldn't silence it. I called Verizon today and they gave me the phone number for HTC (866-449-5358). I called HTC and the gentleman I spoke with was not shocked and did not act like this was something new. He asked me to please hold while he brought up the page with some steps for me. This is what he suggested:
Menu
Settings
Accounts & Sync
Backup assistant
Schedule - Change time to every morning (6am-12pm)
Restart phone

Patiently wait for 2am (LOL)

As a side-note, I had never been in the Backup Assistant and had to accept the license agreement and create a pin. I debated forcing the phone to 2am but need to find a charger 1st....just in case! Hopefully this solves the issue. The HTC Rep indicated if it did not solve the problem, to please call back. 866-449-8358

Wishing good luck on my phone!

[dragonfly_26]

So a big THANK you to everyone who's posted so far. I've been having the same 2am robooting problem for 3 days now, and my husband was ready to kill me. Due to some medical issues in our family, I keep my phone on all night so I can be reached in case of emergency. The DROOOOOID noice (which is useless AND annoying) is a real headache.

I tried calling Verizon today, and they were less than useless. Told me that the only fix was a factory reset. I told her I don't want to loose all my messages and apps and spend time re-installing everything (using up my data plan) because of THEIR software push. The conversation went no where.

Then I called HTC (866-449-8358) and spoke to a very friendly women. When I told her about the 2am rebooting, she mentioned that they had just received some instructions on how to try to fix the problem yesterday. She had me go into the Settings and click on Backup Assistant. Lo and behold, in my phone, this wasn't set up. So I set it up (you just need to enter a 4 digit pin and agree to their Terms and Conditions), and let it synch (took about 2 minutes). After that, she had me switch the synch time to 6am-12pm. She said that should hopefully fix it, and they'll call me in 24 hours to confirm.

After getting off the phone, I decided to test it out. I re-set my phone time to 1:59am, let the clock roll over, and NO REBOOT. I tried it twice to be sure, but I think HTC may have solved the problem. Try it yourself and see if this solves the issue.

In case anyone is curious, here is the link to the Droid Incredible software update page showing info on the update: DROID INCREDIBLE by HTC - Verizon - Support for HTC Cell Phones

[purplecrab8]

Try this too:

My Droid Incredible too had this recurring 2 AM reboot issue after I accepted the software update to 4.08.605.15 710RD. My Incredible is on Pageplus, so I could not even set up Backup Assistant since I don't have an account directly with Verizon. Anyways, I came across the following fix of removing the SD card in another forum (sorry I forgot which one), and it worked for me. So maybe it'll help you too.

I'd recommend trying these steps close to the 2 AM. Basically you'll unmount the SD card, power-OFF, then power-ON without the SD card, then let the phone sit through the 2 AM time slot. When I did this, my phone finally went through 2 AM without any reboot.

In more detail:
1) With the phone on, unmount the SD card: Menu > Settings > SD & phone storage > under 'Utilities', tap 'Unmount SD card'. Give it a minute or so to complete.
2) After the SD card has been unmounted, power-OFF the phone.
3) Remove the phone's back cover, remove the SD card.
4) With no SD card inserted, power the phone back ON.
5) The phone should power on okay, although apps or widgets that require the SD card may not work properly. So I would recommend doing this when you don't need your phone for anything important.
6) Let the phone sit through the 2 AM time. When I did this the 1st time, my phone's screen lit up at 2 AM, but did not reboot Then the screen goes dark as usual, and all is well.
7) The next morning, power-OFF the phone, insert back the SD card, and turn on the phone.

For about a week now my phone has not had any auto reboots.

Good luck!