I'm hoping someone can help as I have exhausted all hope with Verizon, Acura, Hands Free Link, and HTC. We have a new 2012 Acura TL and am having issues with connecting my Droid Incredible via Blue Tooth. I have performed soft resets, firmware and software upgrades, and a hard reset (factory reset) and tried to pair the phone at least 40 times.
The phone pairs initially and says that it is connected to both phone and media audio. Then a pop-up message appears on the phone saying that the Blue Tooth headset is disconnected at which time the phone says it is paired to media only. The car shows a connection however nothing works (no outbound or inbound calls, no streaming media). Ultimately, the car drops the connection. When you try and re-pair the phone you have to delete it from both the car and phone and the same process repeats itself. The phone is listed on the compatible phones list for Acura/Hands Free Link. Each company is pointing fingers at the other. I spent 2 hours on a conference call with Verizon and Hands Free Link only to have the Verizon rep hang up on us. We also have a 2011 MDX and the phone works just fine, no issues.
From what we can tell there is a media option setting under the HFL connection that can be turned off and on. This setting appears to be over riding the phone connection which is the only one the vehicle supports. The problem is when you uncheck the box for media it automatically turns itself back on when the phone reconnects to the vehicle. Per HTC there is no way to permanently turn this setting off. HTC tells me to call Bluetooth...what a run around. There has got to be a way to permanently turn this setting off.
Any assistance would be greatly appreciated.