As many of you are aware, there are some pretty serious issues with the Droid Incredible as of late. Many of the first Incredibles (it seems the early ones) have some overheating issues, apparently related to the battery overheating.
The second issue is relating to the recent software update, 3.26.605.1. After the install, many users report constant crashing of almost all of their apps, usually an immediate Force Close upon launch. The accepted resolution for this is a full factory reset. This still doesn't resolve for some users, however, including me, where some apps like Google Maps would still Force Close.
I called VZW a few days ago and they had no idea what they were doing. They insisted that these issues weren't common and it was the first time and all that jazz. Not so much, Google it, lady. She transferred me directly to HTC. HTC indicated that both of these issues are KNOWN and COMMON. Just so ya'll know.
Verizon support today insisted I perform a SECOND factory reset. After that, it seems all the default software is working. I did not relate this to the tech, because the device has had chronic issues for months which I was hoping that an impending update would fix. Since this hasn't been the case, I insisted on a replacement anyway. He then asked me if it was still rebooting. Two minutes on the Market indicated that yes, it rebooted immediately.
After some drama (Holding the phone up to the mic while it rebooted, letting the "DROID" sound echo into the phone, then quoting Agent Smith: "Do you hear that sound, Mr. Anderson? That is the sound of inevitability.") and some polite anger ("Ok, now replace the damn thing!"), I also insisted that since HTC indicated to me during a support call that the batteries have defects, that it should be replaced under warranty. He said because it was beyond the normal one year, he normally couldn't, but he did anyway because I had the extended warranty on the phone, and because of the chronic issues I was having.