touch screen problems

[emmrut]

I did a hard reset pursuant to advice that I received. Since then I have not had trouble answering calls. I still have some problems with dropped calls, but it seems like the problem may be related to how I position the phone to my head during the call. I am trying to be more careful to make sure that the proximity sensor remains covered by my head during the call. That seems to be working.

[Guenillou]

I tried a hard reset once with the previous phone following HTC's advice and it didn't work. I will try it again. Right now the phone is at the Verizon store and they are trying to duplicate the problem I am having. I actually tried to get them to give me a different phone/model, but they wouldn't...of course. Exactly what is and where is the proximity sensor you are speaking of? Thanks so much for answering.

[emmrut]

It's up at the top of the phone near the red bar. a little light flashes on and off when you talk.

[Guenillou]

Thanks. I just picked up the phone from Verizon and they could find nothing wrong with it. I had them to do a hard reset. Now, I will let the phone stay in sleep mode to see if I still have the problem. I will let you know if I still have the problem. Thanks again

[Guenillou]

I just tried calling my phone again after about 1 hour and was able to answer! Now, I in the past, I had changed the Home screen to something I preferred before receiving any calls. I also let Backup Assisstant restore my contacts. This time I kept the default Home screen and I also was able to let Google restore my contacts...it didn't let me do that before. I'm wondering if those 2 differences had anything to do with my problem. I doubt it. Maybe it was the hard reset like you had done. I will change to the screen I prefer and see if that makes any difference. If so, I will let you know. Thanks again for your help!