Update won't work.

[usher6360]

So I get the notification that my phone needs the system update. I press install now, and it says rebooting in 10..9...8...7...6...5...4...3...2...1.. then it says rebooting now and nothing happens. Help please!

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[hotdog12]

Me, too.

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[amyoung92]

Same here this morning. It's a pita. I want to know if I can go download it somewhere...

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[Bdragon007]

Same thing happening to my serval time, I brought it to the stores and they said In have the most recent version, they can't tell me why its act up still

[hunterjjumper]

What version of the software are you running?

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[usher6360]

I'm still on 2.2.

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[hunterjjumper]

I'm still on 2.2.

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I was able to force the update, even after several failures to load it, by clearing the cache in the phone, setting the date ahead a month and then connecting to the Google server. I had several failures for not enough memory(sounds like the issue with the reboot) and low battery. I cleared off every app that I could reinstall for free, deleted all my text messages, off loaded my mail account and my gmail accounts basically freeing up every inch of space. Made sure I had enough battery charge and cleared the cache and loaded the update. I think it took 3 or 4 times to get it to load requiring a repeat of all the steps each time.

Have you tried that? Do you need the steps? I can write them down if you need them. The phone works much better now that I have the update installed.

[usher6360]

Could you please give me steps

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[hunterjjumper]

1. Boot into recovery
   • Press and hold Power, Choose "Restart" option
   • When screen turns off, press and hold Volume Down and Power
2. When the white HBOOT screen appears, use the volume button to move down to “RECOVERY.”
3. Press the Power button to select “RECOVERY.”
4. When the triangle and exclamation appears, hold the Volume Up and Power button at the same time.
5. Using the volume button, scroll down to “Wipe cache partition” and select it.
6. Select "Reboot system now"

Force phone to check for update.

Manually change the date on your phone to one month from today. This will trigger an automatic check in with the update servers and you will get the appropriate update.

1. Menu > Settings > Date and Time
2. Un-check Automatic to prevent the date and time from automatically updating
3. Change the date to one year from today (under Set Date)
4. Go back to the main settings and select About Phone > Check For Update and follow the prompts

If no update call into the Google servers.

Open up your phone's dialer.
2. Key in *#*#2432546#*#*
3. If any software update message shows up, please follow the on-screen instruction

Sometimes you have to wait for 15 minutes or so for the update to show. Note they are supposed to be coming out with an update so they may not be pushing this update anymore. I would try it right away.

Good luck.

Make sure you have freed up enough space and that you have a fully charged battery. It might fail the first time, but clear more space and try it again. It took me three times.

[usher6360]

Well, I just got the message that said check in succeeded. I'm waiting on the ota. Thanks! I'll tell you if it works or not.

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