Warranty Denied by Verizon?

[Droid DOES!!]

Well okay. Thanks for the response.
When my VZW rep buddy gets back from vacation I'll ask him. I'm guessing whether or not I can get warranty replacement on my X is to the discretion of my rep buddy (also if I can get a replacement Inc instead too).
Just curious, what happens to a faulty phone that goes to warranty? Does vzw or motorola get it and inspect it?

Go for it! I'd go on a day that the last person you talked to isn't working too so it wouldn't complicate things, you know? They could go to the manager and get your friend in trouble. They go back to Motorola (warranty) or Asurion(insurance), are repaired and offered as Certified Like New Replacements (CLNRs) after a thorough inspection.

[MacPhobia]

Oops ! Sorry Droid DOES! I replied to a different post before I could read yours. Are you suggesting that I could still get an Inc through Asurion? Yippee!

Ps, the x could seem better, but I fell in love with Sense UI at a phone stand (lol) and would really want it on my phone. Also, Inc is less bulky and runs smoother on most programs (I Snapdragon)

[MacPhobia]

Just a heads up, my posts are all delayed cause I'm typing with only my index finger on my iPod touch :$

[MacPhobia]

So in the space where my battery goes there are lots of scratches from inserting the battery and taking it out and assorted house hold items that have brushed against it (keys ) when the battery was taken out.

I am very aware of new gadgets that come out every day, but when it comes to hardware, I'm almost completely lost. It took me about a day to find out what was wrong with my X!

But what if either motorola, verizon or asurion thinks I'm tampering with the device because of the scratches on back? Would they refuse replacement?

[fastpat]

Well okay, I think I did put the battery in wrong once.
But still, is there any way I can use warranty for this? Any loophole? If I get another X with insurance, and if it is defective will it have warranty so that I can get a replacement Inc?

Then you need to shell out the $79 and get it replaced with your insurance. You broke it due to negligence.

This is the correct answer. MacPhobia, man up and pay for your error. It's the right thing to do.

[ndhill1976]

So in the space where my battery goes there are lots of scratches from inserting the battery and taking it out and assorted house hold items that have brushed against it (keys ) when the battery was taken out.

I am very aware of new gadgets that come out every day, but when it comes to hardware, I'm almost completely lost. It took me about a day to find out what was wrong with my X!

But what if either motorola, verizon or asurion thinks I'm tampering with the device because of the scratches on back? Would they refuse replacement?

Why would keys or household items brush against your battery compartment? Do you carry it around without a battery or battery cover?

[MacPhobia]

Actually, yeah. For a while when I didn't know what was wrong with the device. A high pitched hissing noise sounded when my battery was in, so while I carried around my broken device (you never know when you might have time to goto a vzw store for a replacement) I had the battery cover and battery off, so my phone was exposed.

Oh well, it don't matter much

[MacPhobia]

Sorry for double post, but I do NOT want to receive a replacement phone from asurion, most are refurbished, and I heard customer support is abysmal.

[MacPhobia]

They go back to Motorola (warranty) or Asurion(insurance), are repaired and offered as Certified Like New Replacements (CLNRs) after a thorough inspection.

Always curious about the phone biz, want to get a new job at a phone manufacturer some day.
Wonder what Motorola does for inspection. Do they do a software analysis? Do they look at only the exterior of the phone, or take it apart and look at the interior too? Why does motorola inspect anyways?

Asurion inspection probably means they look at the sent in phone for 10 seconds, then throw it in a "to be refurbished" bin

[ionide]

Sorry for double post, but I do NOT want to receive a replacement phone from asurion, most are refurbished, and I heard customer support is abysmal.

The X just came out, I imagine any asurion replacement you get for the x would not be refurbished. Also, any warranty exchange thru verizon is more likely to be refurbished than an asurion replacement. You should file a claim thru asurion.
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