Has anyone exchanged their Droid within their initial 30 day window

[lyam]

Due to some kind of hardware issue? If so, did you get a new droid or a re manufactured droid? Did you back up your full SD card?

[Backnblack]

With in the 30 days you get a brand new device.
You can swap sdcards.

[lyam]

Thanks for the quick response!

[tamlin42]

If you have any qualms about the quality and you're in the 30 day window, i think you're guaranteed a factory new unit, so back up your SD card before you go in to do it. but if you absolutely cannot live with a refurb, then make sure you turn it in before the 30 day window. My droid developed a stuck pixel about a month and a half after I had it, so I'm rolling the dice to get a refurb hopefully with a less obnoxious defect ( if any)

[lyam]

Good to know. My issue is the external speaker seems to have developed an issue with audio quality. When a sound plays, you can hear electronic 'fuzz' underneath the sound. It's at a constant level, so you can hear it more when the volume is low. It's particularly noticeable when sounds controlled by the 'Media' volume are being played, though it's there during all sounds.

It's really not a deal breaker, but I'm worried that it could develop into something worse down the line.

EDIT - And my 30 day window is up on the 13th. Cutting it close...

[knotbeerdan]

Go get a replacement and tell us if it comes with 2.1 on it

[Mayhew]

I sent my Droid back because my contacts were being deleted several times a day. A Google sync brought them back within a few minutes, but it was the most annoying thing I have ever encountered. Verizon was very helpful when I described the problem. The rep specified that my new device would ship from a different facility. It arrived last week - brand new. They even threw in a couple of packs of screen protectors for my troubles. So far so good. Seems to be rock solid (knock on wood).

[solorca]

I noticed a tiny little scratch in the middle of the glass. I know it was there when I got the phone, but I"ve had it about a week and a half now. Would they exchange it within the 30 day window because of that, or would they claim that I did it myself?

Also, if you ordered over the phone, can you return it in the store?

[CorvetteAustin24]

I had an issue with the 3.5mm jack, took it in, they confirmed the issue, and then helped me setup a new phone on the spot. As long as you stay nice, I've found reps to be very helpful. Just ask if you can swap out the sd card and they will gladly do it.

[LT*]

I had to return my first one for a broken proximity sensor. I had bought mine online, and brought it to a store to swap it out. They tried to tell me that since I had bought it online that I would have to pay $100.00 and then I would get a $100.00 Visa card. After telling them no way that was happening, the manager was able to override it in the system. They exchanged the sd card and I was on my way.