VZW Rep/General Account Questions only.

[tylonal]

hey all, just a few days ago i had noticed that the "tech" colum that viperboy had posted was getting alot of questions just...in general, not about tech. so im a verizon customer service rep, and im opening up this thread for any general account questions.
If your question is about the data package required for phones, please read Misconceptions On Unlimited Data before posting here.
also, i know there are at LEAST 3 or 4 other reps on here, and i would greatly appreciate any assistance on this thread that you would care to render.

Tylonal.

[roflcopters]

Hello there. Hopefully you can answer a quick question regarding the annual upgrade policy...does the customer have to be with Verizon the whole contract term, or can the upgrade still work if the contract was initiated under Alltel? Thanks.

[52brandon]

This thread is a good idea and a nice gesture. Now when you say "unlimited"...

[warren83]

Hello,
Just wanted to say that the Verizon support is excellent. Every time I call everything is handled very professionally.

[Vulcan1600]

Welcome to the Droid Forums, and your wanting to help out. I was a VZW rep just under 3 years in a midwest call center until earlier about a year ago. Please disregard the silly post that was made, they are just showing their ignorance because they know not what a VZW rep goes through. I know first hand how tough a VZW Rep job is and to willingly volunteer to help out others on your own time is great and appreciated. I'm sure other Reps who read and post on here will help you out too.

[Kdubbjr]

If you can give any info about 2.1 then that would be nice.
I'd definitely like to be a VZW rep, sometime in my life.

[Vulcan1600]

If you can give any info about 2.1 then that would be nice.
I'd definitely like to be a VZW rep, sometime in my life.

That's the question of the day, but I can tell you that only the shadow knows.

[tylonal]

* mod edit*............I deleted the post that was quoted so I edited this post also****


im only posting this to help. if you dont like it....dont read it.
nuf said.

[tylonal]

If you can give any info about 2.1 then that would be nice.
I'd definitely like to be a VZW rep, sometime in my life.

That's the question of the day, but I can tell you that only the shadow knows.

yea...pretty much. if you are THAT impatient for it, id say just put it on your phone the backdoor way that is posted on the site, but.....lol nope, other than that, i myself am still waiting for it.

[TBV]

Hello there. Hopefully you can answer a quick question regarding the annual upgrade policy...does the customer have to be with Verizon the whole contract term, or can the upgrade still work if the contract was initiated under Alltel? Thanks.

VZW rep as well (retail), and my understanding is that your contract status has to do with the time it was was started under Alltel, not when the conversion was made to VZ.