VZW Rep/General Account Questions only.

[tylonal]

That makes sense. Since I have the Imagio, basically, I'll ask them to apply the upgrade to her phone but upgrade the Droid on my EIN. Think that sounds right.

go into the store (or do it online to get the instant rebate) and upgrade her phone, once you get the droid, and it HAS BEEN ACTIVATED on her number, only then can you swap esn's and give her your imagio, and take the moto droid for yourself.

What about alternative number upgrades? Wouldn't this fall under that category?

it would, however if you go into a store throwing around things like "alternative number upgrades"....more often than not, the rep will have no clue how to do, or even WHAT that is. so....its just easier this way IMHO.

[nerdbox08]

go into the store (or do it online to get the instant rebate) and upgrade her phone, once you get the droid, and it HAS BEEN ACTIVATED on her number, only then can you swap esn's and give her your imagio, and take the moto droid for yourself.

What about alternative number upgrades? Wouldn't this fall under that category?

it would, however if you go into a store throwing around things like "alternative number upgrades"....more often than not, the rep will have no clue how to do, or even WHAT that is. so....its just easier this way IMHO.

My rep was the one who told me, that's very interesting.

Do not all reps get informed of the same information?

(not flaming, just curious)

[tylonal]

What about alternative number upgrades? Wouldn't this fall under that category?

it would, however if you go into a store throwing around things like "alternative number upgrades"....more often than not, the rep will have no clue how to do, or even WHAT that is. so....its just easier this way IMHO.

My rep was the one who told me, that's very interesting.

Do not all reps get informed of the same information?

(not flaming, just curious)

haha, you would think....
alas, this is not the case. depending where a rep is trained, who trained them, and how long the training is....ya know?
i can speak from personal experience, that when i was going thru my training, there were 8 different trainers for 8 different classes of 25 or MORE people. so...as you can imagine, over the course of a 7 or 8 week training course, things get missed, taught wrong, and skipped over.
i hate to say it. but its a fact. lol
so no.
witch is why whenever you call in, it is going to be a different experience.

[Ace Benjamin]

Hey thanks for being here. I haven't had any problems with VZW yet. All gravy. VZW to me is the best service I've had yet (incl. Sprint, Metro, AT&T, Alltel).

Do you have any info on rollever minutes and if you will ever offer it??

[Vulcan1600]

Hey thanks for being here. I haven't had any problems with VZW yet. All gravy. VZW to me is the best service I've had yet (incl. Sprint, Metro, AT&T, Alltel).

Do you have any info on rollever minutes and if you will ever offer it??

No need....if you are on the right plan.

[nerdbox08]

it would, however if you go into a store throwing around things like "alternative number upgrades"....more often than not, the rep will have no clue how to do, or even WHAT that is. so....its just easier this way IMHO.

My rep was the one who told me, that's very interesting.

Do not all reps get informed of the same information?

(not flaming, just curious)

haha, you would think....
alas, this is not the case. depending where a rep is trained, who trained them, and how long the training is....ya know?
i can speak from personal experience, that when i was going thru my training, there were 8 different trainers for 8 different classes of 25 or MORE people. so...as you can imagine, over the course of a 7 or 8 week training course, things get missed, taught wrong, and skipped over.
i hate to say it. but its a fact. lol
so no.
witch is why whenever you call in, it is going to be a different experience.

I think my response got eaten, but I was just saying that does make some sense.

It is bothersome though to have such a variance in response to simple questions

[xjman349]

Alt upgrades, buddy upgrades, or secondary upgrades all mean the same thing just different terms.

[tktouch12]

What is the punishment for tethering our phones? And do u just look for large amounts of data or do you have a way to tell?

[xjman349]

We can figure it out. If you are at 6 gigs chances are you are tethering. We have a few tools that we can see every data connection made. Have I seen anyone with this issue? No. Could it happen absolutely. We would charge you the price for the mobile broadband connect which would be $30. The same price if you had a blackberry and were tethering.

[xjman349]

Hey thanks for being here. I haven't had any problems with VZW yet. All gravy. VZW to me is the best service I've had yet (incl. Sprint, Metro, AT&T, Alltel).

Do you have any info on rollever minutes and if you will ever offer it??

I just want you to know that Verizon does offer a service called Bonus Minutes. They are 500 minutes (if you qualify) that place on your account to cover overage. You have to be in the final 4 months of your contract. It does not extend your equipment contract so you would want to get these minutes before you get new equipment. They work the same as rollover minutes. They cover overage for 1 year or until they are exhausted. If you have more questions about this PM me I can give you more info.