Quote Originally Posted by chudilo View Post
Motorola took care of me as well. Initiated a chat session. complained about a faulty door. They will send a new one out for free.

Here is my conversation with the rep:
Evelina A: Hi, my name is Evelina A. How may I help you?
me: I, like many others, have a faulty battery door on my Droid.
Evelina A: Hello, I am sorry to hear about that problem. I will be more than happy to help you with it.
Evelina A: we are sorry to hear that you are having issues with your battery cover but please note that Motorola stands behind our products by offering a one-year warranty issued from the date of purchase. This warranty does not cover physical or liquid damage and is applicable to all the products that were manufactured for the US market. If you prefer I can send you a new back cover for free
Evelina A: If you are agree with it, may I please have your physical address?
me: does the new one lock like they normally do, or just a tighter fit?
me: My address is: XXXXXXXXXXXXX Brooklyn NY XXXXXXXXX
Evelina A: You will not have any issue with the new back cover I will send you as it was improved
Evelina A: Thank you, you will receive it in a week, if you prefer I can send you an email with the order#, ok?
Evelina A: Do you have any other question?

me: Do you have any idea when the 2.1 update is supposed to come out ?
me: is there a place where we can download it ourselves without waiting for Verizon to serve it over the air ?
Evelina A: We still do not have the exact date yet. Once it is ready you will see the message in your phone screen
Hmmm, it appears some of your post was chopped off - I've posted it for you:

Evelina A: We still do not have the exact date yet. Once it is ready you will see the message in your phone screen. Please do NOT leave your phone unattended as the update could arrive at any second - should you not be there waiting you will lose your place in line. Then you will have to wait another four months for 2.2, which I understand we will be sending out very soon. Actually, we are hoping this will stimulate another 10,000 posts on droidforums.net as this thread has bumped the movie Avatar for being the most viewed subject in the history of mankind. Is your finger poised to press "ok" when the update arrives? You will have exactly .ooo4 seconds to respond or you lose. We have a lot of updates to send out and we don't want to be waiting on any slackers here! We run a tight, punctual and exacting ship here - timing is very crucial to us so don't blow it!