Verizon customer service

This is a discussion on Verizon customer service within the Droid General Discussions forums, part of the Droid Discussions category; On Wednesday night Dec. 23rd at about 6:30 PM I called Verizon customer service to report a problem with my Droid. They were very nice ...

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Thread: Verizon customer service

  1. vegasdroid [OP]
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    12-29-2009 03:34 PM
    #1

    Thumbs up Verizon customer service

    On Wednesday night Dec. 23rd at about 6:30 PM I called Verizon customer service to report a problem with my Droid. They were very nice and said that they would send me out a new phone. At 10:00 AM the next morning my new Droid arrived at my door! This despite that I told them that there was no rush, because my phone was still working OK.
    Now that's customer service!
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  3. Aaron636r
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    12-29-2009 03:51 PM
    #2
    I had the same scenario (with a different phone) and they handled it very well.
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  4. soyboy
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    12-29-2009 05:36 PM
    #3
    Glad to hear it. I always here people complaining about Verizons customer service, but the few times I have had to call them over the years, they have been great.
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  5. New2u Super Moderator
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    12-29-2009 05:41 PM
    #4
    I think the default for verizon with sending out equipment is always next day business. Our business deals with them all the time and also i personally do. They always next day business everything. I've always had, with the exception of once, a person on the phone that was nice and treated me nicely. But of course there are always going to be once in awhile you get a jerk or someone that just doesn't know what they are talking about.
    Resistance is futile.
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