The proper course of action would have been to remove the battery and let the device sit for a few days in a warm, dry space. It sounds like water has gotten in there and shorted the camera module out.
Unfortunately, since everyone was telling you to do a factory reset and everything except what you SHOULD have done, I fear the damage may have had time to get worse.
Still, I would let it dry sans battery for a few days, and try again.
If you have insurance, this should be handled through them. If not, strictly speaking your only option is to pay full retail for a replacement, or buy a used one. Again, this is NOT a warranty issue. Hopefully you will do the right thing, and not try and commit warranty fraud. But all I can do is give my opinion, not tell you what to do.
Yes, we don't want to commit fraud, but at this point we don't know the water caused the damage. It was most likely the drop. The OP can tell them it fell, which is the truth. If (and again IF) the water didn't contribute, then remove that excuse for the tech to latch on to.
I took my OG Droid into a Verizon store because the compass was 90 degrees off, the tech said I had too many apps running and did a factory reset. They were looking at my apps list and not running apps. I told them I had done a battery pull which would've killed the running apps anyway.
I'm just suggesting they take it in, tell them it fell and the camera doesn't work. At this point there is no proof the water caused the problem. If they find water damage and ask they can say it was raining when it fell.
I'll go with the suggestion of leaving it dry for a few days just to be sure. It might help.
Last edited by aaf709; 12-08-2011 at 02:05 PM.
Well I'm not trying to commit fraud. But I'm more inclined to think the drop caused it more than anything. I'm not saying I'm an expert, but it doesn't make sense for just that one facet of my phone to malfunction. I would think the water would have leaked into other places. When I pulled the backing off, it was dry (both on the inside and outside of the cover). But I still wasn't sure whether or not the water had gotten into the phone. I air dried the phone and in rice, it's still malfunctioning. Oh well. Things happen and thanks again.
Yet see how easy to point the finger at the water and not the drop?
Without the water triggering the indicator there is a chance that water had nothing to do with the malfunction. Perhaps it did, perhaps not. I'm not a tech, but I don't want to jump to conclusions.
The OP can go in and tell the whole story, but include the fact that the water indicator isn't tripped and what they did to dry it out. I just don't want them to pay for a new phone just because the tech heard "water" and stopped right there.