Bionic Turns off by itself? What is VZ plan to change phone for a new Bionic?

[xxnonamexx]

I noticed 3 times already since I had my phone it turns off by itself and I can only turn it back on by pulling t he battery out and putting it back in. What is VZ policy on swapping it for a new phone? Thanks

[LewD1]

You have 14 days to exchange from the place you got the phone from. I would swap it out and get a different one.

[mach330]

if i got mine at costco. after the 14 days and i want to have an exchange or any type of fixes, I always have to go to costco?

[tjk629]

To OP: You have a warranty with verizon. If you have issues with it (I think for a year) you can go into a corp store and have it exchanged for another Bionic. IF you are unpleased with your Bionic and want to exchange it for a different model. You have 14 days from the date of purchase. Just remember that you will need to pay a restocking fee.

To mach330: Yes. You bought the phone from Costco so any returns with the phone would go through them.

[LewD1]

if i got mine at costco. after the 14 days and i want to have an exchange or any type of fixes, I always have to go to costco?

I believe Costco has a 30 day return policy. Anything out of the return/exchange date is handled through VZW warranty center - where more than likely it will be a refurbished phone sent out as a replacement.

[rawveeda]

I noticed 3 times already since I had my phone it turns off by itself and I can only turn it back on by pulling t he battery out and putting it back in. What is VZ policy on swapping it for a new phone? Thanks

I have had my bionic since this past thursday (4 days) and today mine just did that at work.

[alucard9114]

If you hold down power and both volume buttons it will reboot.

Sent from my DROID BIONIC

[brandon9559]

Within 14 days VZW will swap out in store. After that you are mailed a refurbished one.

Sent from my DROID BIONIC using DroidForums

[jayrod718]

Mine did this once when I got it in launch day. I googled and found atrix users have the same issue and turning the battery data mode to performance mode fixes it, i haven't had this issues since and it beenalmost 2 weeks.

Sent from my DROID BIONIC using DroidForums

[mach330]

Mine did this once when I got it in launch day. I googled and found atrix users have the same issue and turning the battery data mode to performance mode fixes it, i haven't had this issues since and it beenalmost 2 weeks.

Sent from my DROID BIONIC using DroidForums

how's your battery since? did it change once you change to performance mode?