OK, so I did the factory reset thing and did not recover data from Google as per the suggestion by someone on here. It seems to have improved but not completely fixed the problem and my GPS still sucks badly. The data on/off worked fine while at home & with local travel (last time I lost data and it did not come back without a WiFi on/off). Now I am on the road and again data was OK after a flight, but when I got to my hotel data was gone & I could not make a phone call. The usual on/off stuff didnt work but when I switched the phone off, everything came back and I havent lost it since (although I havent left the hotel yet). Will be interested to see how the day goes as I am driving around in some fairly remote areas.
I wouldn't be surprise if Moto hasn't released anything to their CSR. Most of the time a CSR response is based on either what another rep is saying or how many calls they've got.
I used to work at a call center and we only got notified about issues when either the issue was huge or there was a solution.
Based on what I've read the issue only effects a certain amount of users. My guess is Moto and Vzw doesn't feel it warents their staff knowing.
Just my .2 based on my CSR experience.
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Last edited by tjk629; 09-28-2011 at 08:28 PM.
there is no question in my mind that VZ and MOT know all about this, this is way to big for them not to know,
1. they either dont give a $h1t about us.
2. they dont have a fix.
my geuss is that they dont give a $h1t. i am sure they have a fix by now.
people that think they have a fix for this (getting a new unit, or tweak this or that) and they post it, remember that when it works for 2 minutes its not fix yet, it worked for 2 minutes before you tweaked it. the only time this would get fixed is when VZ pushes a new software/firmware release to everyone.
Ok since my issue this is what I do: while I'm at my house I'll turn on wifi and leave just cdma on for 3g cuz of weak 4g there. When i wake up and on my way to work I'll shut off wifi and turn cdma/lte on and toggle airplane mode for about 15sec. And then airplane mode off(should see a triangle for a few). I've figured out that where I have strong 4g the 3g is just about absent and when wifi is on then turned off data won't come back til i toggle airplane mode. At my house i leave cdma on with wifi cuz seems if I have one or the other ill miss data. Obv. I turn wifi off when I leave cuz of scanning and bat.drain. Hope this makes sense and hope they fix cuz i shouldn't have to toggle airplane mode all the time. If anybody doesn't know, toggling airplane mode refreshes whatever data setting is on. IMO I think the 3 different data connections are running into each other and trying to leach on what they can without resetting.
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