I'm not sure I follow, before I moved to Atlanta back in 08 I had a local mobile company. Then I signed up with verizon and ordered a Glyde online. No store. Then after I had moved back, when I had my New Every Two, I upgraded to a Droid online. Again, no store. The first time I went to the store was the 8th to purchase my Bionic and extend my contact. But I've never had troubles making or receiving calls and texts until now on the Bionic.